Categories
Business Growth Entrepreneurship Personal Development

117: Onboarding is Everything: Craft Your New Hires’ First 90 Days

Have you ever thought about the value of having an onboarding sequence for your new hires? In service-based businesses, entrepreneurs often carefully craft the experience for their new clients so they know precisely what they got themselves into and what to expect. Why then do we neglect to do the same for our new team members?

In this episode of Entrepreneurs Rising, Carl Taylor stresses the importance of having a structured onboarding process for new hires. This will significantly aid in providing clarity around what new team members are expected to achieve in their first weeks and months in the company. This prevents simply throwing them in without proper guidance and hoping for the best.

Join us to learn how building a team can change the game for you. When you systemize the early experience for your new hires, just like you do for your customers, you set your team up for consistency and quality that facilitate business growth. 

IN THIS EPISODE, YOU’LL DISCOVER…

  • Why building a team can get you the freedom your want (00:38)
  • Why you need to craft a new-hire onboarding sequence (01:26)
  • How to bring your new hires up to speed with the company (02:31)
  • Introducing them to the tools they need to get their job done (03:17)

QUOTES

  • “If you want to get any form of freedom in your business, you need to build a team.” – Carl Taylor

RESOURCES

Dadpreneur Program

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Have you designed a new hire’s first 90 days experience?

Hey, I’m Carl Taylor, I’m your host here at Entrepreneurs Rising. And this is the show for you if you’ve been in business for a little while now, and you’re looking to get more freedom, more money, more wealth outside of the business. So you’re building a business that provides for you today, but also is building the wealth that will provide for you no matter what happens in business. And you want a rocking life with great relationships, and good just self awareness and health. That’s what this show is about.

And today, I want to talk about new highs. Because if you want to get any form of freedom in your business, you need to build a team. Now there are very many people out there like you don’t need a team, you can do it all with you and AI and maybe one VA, and that is true. There are various business models you can make that work. The type of businesses I’m talking about though, you will need to build a team if you want any form of freedom.

I have a team, around 60. I’m not saying you need that size of a team. But you will need a team around you if you want some freedom. And if you’re hiring people to do a done-for-you service, if you’re one of the trades business and agency, IT consulting, something like that, where people show up and do the work. It’s not just machinery and selling a digital product.

You’re going to need people and you’re probably hiring people on a regular basis, people leave and you need to replace them. And one of the key secrets to making that work is having a new hire onboarding process. Often in a service based business, we craft out what the experience will be for our clients when they first sign up.

What will that first 90 day experience for a client look like? What emails do they get? What do they need to do? What do we need to do? What do we first ask them for? What are the meetings, rhythms, all of that is crafted for the clients. But too many entrepreneurs don’t do that for their team. And so that’s what we’re talking about, you need to craft a new hire onboarding sequence for a specific role. So you might have a generic one that might be the first two weeks that every person who ever gets hired no matter what position goes through, and then you might have them branch off into specific curriculums and specific processes, depending on the role.

You know, for us, if you’re a graphic designer, you get a very different training experience to if you’re a WordPress developer, like they’re very different journeys, but the beginnings are the same. And then they kind of fork off into different parts. So you need to craft that. So what do you think about what goes into this? Well, firstly, getting them up to speed with the company. You know, what was, what is the vision and mission in this company? What does it stand for? What are the values? What are the core values of this company stands by. What will they be held? To? You know, just so they know what they’re a part of? Who do they need to know in the company? Who were the important people, the various people that maybe they’ve never met? Maybe they won’t interact with, but they need to be aware of them. Like this is the name of our CEO, and this is, you know, this is the HR. And then standard, important policies, like how do they put in leave requests? How much leave are they entitled to? You know, what are the standard practices around the holidays and closures? What are the kinds of things they’re going to need to know about the company?

Then you might start to bring them into what are some of the key tools. Helping them get set up on tools like Slack. Or if they’ve never used it before, Zoom. All these kinds of different tools, what do they need to become aware of if you’ve got a specific point of sale system that maybe they need a training on, and everyone needs to be aware of this. And then you got the more specialized training that might go down, maybe someone who’s a manager versus a retail rep will have different training that they go through about how to use that same software, but they all need to know how to set it up or what it is. So this is what you’re going to kind of create is the general gist of what do they need to know about the company? What do they need to know about the, you know, what you stand for? What do they need to know in terms of tools? What are the policies and standard things, then you want to get into more specific training. How to do something. Here are the SOPs you’ll need, here’s what to do. Maybe you’ll start to have a rhythm of them meeting with other team members and having reviews and, you know, when will their initial review be up? And what are the milestones that they’re going to be measured by because if you’re a new person who started in the company, you want to kind of get an idea of what am I expected to do?

If right now your training experience is like hey, welcome, this is so and so, they’re going to be your buddy, they’re going to show you the ropes, that’s not very formalized. And it’s going to result in you as the owner not getting the quality of staff you want because they won’t be trained to the level that will truly give you the consistency you need to really grow a business.

So I’m gonna leave it there really just talking about the mechanics of how to do that. I’ve got a whole in depth training that I have available in my Dadpreneur program. So if you’re a dad in business and you’d like access to that training, reach out to me, happy to chat about how the dadpreneur program works.

If you’re not a dad, and you’re like, I want that anyway. Well, it’s only available in the Dadpreneur program, but you can still reach out anyway. And maybe we can arrange a purchase. Outside of the dadpreneur program we can have that conversation. But really I just want to get you thinking about what that is. And there’s enough here, information I’ve just shared with you in the last five minutes that will help you get started in building something and you can really make a big difference to your business.

So go and build a new-hire onboarding sequence. It’ll really change the game when it comes to building out your team.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

116: Stepping Back to Move from Manager to Leader

In this episode of Entrepreneurs Rising, host Carl Taylor discusses the key roles you must begin considering to fill in your business as it grows. He talks about the progression of key hires — bookkeepers, assistants, a marketing head, an operations head, a sales team, and ultimately, a CEO so you can fully extract yourself from company oversight. 

Building a synergistic team will allow you, as the business owner, to transition from merely managing day-to-day tasks to embracing your peak role as a top-tier leader. Hiring people will free up your time and allow you to focus on other equally important business and personal matters. 

So, what roles do you need to fill next to create more time and financial freedom? Join us in this episode to get valuable insights and tips!

IN THIS EPISODE, YOU’LL DISCOVER…

  • Why some people don’t want to build business teams (00:32)
  • The first step in shifting toward business leadership (01:26)
  • Who should your second hire be? (02:16)
  • How to move out of client delivery (03:26)
  • Hiring a head of marketing (04:19)
  • Hiring a head of operations and a sales team (04:51)
  • The final step: Hiring a CEO (05:47)

QUOTES

  • “Your role as best as possible, as quickly as possible, is to get to the point where you’re the leader, rather than the manager.” – Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

There’s a lot of people out there who, don’t want to build their teams because they’re equate managing staff with pain.

Hello, and welcome to another episode of Entrepreneurs Rising. I am your host, Carl Taylor, and this is the show for you. If you’ve been an entrepreneur for a little while now, you’re not necessarily just starting up and you’re looking to get more freedom of time, create more financial freedom of wealth and money, and ultimately live a better life with rocking relationships and just rise the tide for you and for those around you through your entrepreneurial journey. 

Now, today’s episode, I want to talk about hiring of roles. Well, there’s a couple of schools of thought. There’s a lot of people out there who don’t, want to build their teams because they equate managing staff with pain. And I’ve done previous episodes talking about that, but I’ll just quickly touch on it. If you’ve not listened to that episode before, at the end of the day, pain comes from managing staff. When you are the one stuck managing them and you’re not aligned to be a good manager, you should be in the leadership phase. So your role as best as possible, as quickly as possible, I should say, is to get to the point where you’re the leader rather than the manager. And if you’re stuck right now in that managerial phase, this is some of the key roles that I’m going to be talking about in today’s episode that you probably need to put in place to make that shift out of there. 

So let’s start with the basics. If you’re self employed right now, maybe you’ve got zero team or a bit of a lean team. I want to make sure that you are hiring a bookkeeper. That is a role that you definitely want to fill. Even if you are great with numbers, I really recommend getting you off the tools of doing your own invoicing, reconciling your accounts. You need to get that to someone else. To fill the role of the bookkeeper, you can fill that with an agency. You can fill that with overseas team members. You can fill that with, local team members. But you definitely want to get rid of the bookkeeping role from your responsibilities as the entrepreneur as quickly as possible, as either one of your first hires. Or if you’ve already got a team but you’re still doing that, it should be the next thing you let go of immediately. So they’re kind of the basic essentials. 

The next one for you as a business owner is to bring on maybe some sort of a virtual assistant. Executive assistant. If you’re doing under $200,000 a year in revenue, probably not right for you to get an executive assistant. That’s just my personal opinion. I don’t have a specific rule about it. I just think that if you’re under $200,000 a year, you really need to just be focused on bringing in more income and not spending money on things that might make you feel good, feel important. Unless you are finding so much of your time is being sucked away in answering emails, managing your calendar and appointments, then that would probably be a good investment of time. But my experience is I didn’t need an executive assistant and truly get benefit from that until a lot later into my business career. So an, executive assistant or virtual assistant who can start doing some of the grunt work, research, those kinds of things is also a great early hire as long as you’ve got the revenue coming in. If you’re needing cash, then don’t waste your time trying to hire and train up a va. Just focus on cash building activities. All right. So they’re kind of the bare essentials that I think you really need to get. 

As if you’ve been listing for a long time, as you’d know. I then believe that one of the next things you need to be focused on is how do you get out of the delivery of what you do. Unless you are a high price consultant yourself, where you earn big bucks for you personally showing up, there’s a whole different model. We would look around, extracting you out of the business and leveraging your time better. But if you are, doing things like manual labour, if you’re a trade or an agency of some kind, then what you want to be looking at doing is how do you get other people to do the delivery component of what you do. Sometimes that requires a model shift. Oftentimes, though, it’s just a matter of letting go and start bringing in juniors who can start doing the junior work while you oversee the more senior work. And then eventually you train up those juniors into seniors so you can step away from the delivery completely. And that’s where you want to get to. But once you’ve got yourself out of delivery, that’s not where it ends. 

This is where the next part of the role you’re going to need to start thinking about is you’re going to need a head of marketing, someone whose role and responsibility is to be the head of marketing. They may not be the strategist, they may not be the ideas person you may need an outside consultant, or maybe you are the person who’s providing that direction, but you need someone who’s responsible for marketing. They’re looking at the analytics, they’re responsible for navigating and working with all the different team members, whether they’re outsourced or internal, to pull together graphic designs, emails, campaigns, all the different things you might be doing as part of marketing. 

One of the other roles you’re going to need is a head of operations. If you’ve got someone else or a team of people doing delivery, you’re going to need someone who’s in charge of general operations of day to day business. And you might find that your head of marketing actually reports to your head of operations at some point, or you might leave them on a tier that’s similar and then they ultimately report to the CEO. So you want the head of operations you’re going to need ahead of marketing. Depending on your business model with sales, you’re going to want inbound salespeople, these people who are doing inbound phone and email and maybe sell by chat. Again, it’s going to depend on your business model whether you need large sales teams or whether you’re keeping sales quite customer servicey and keeping it small and tight. Whether you’re going to really need ahead of sales. You might be able to get that to be under the head of marketing role potentially. There are pros and cons to that. I’m not advocating for that, I’m just talking out loud. Ultimately, the final stage if you really want to get out of the business completely is you’re going to need to hire a CEO. if you are currently the CEO, you’re going to need to put someone else in the role of CEO. And that’s not an easy decision. It’s not an easy step to make, it’s not a step that I personally have made. 

So I’m not going to pretend to say here’s how you do it. I know a number of people who have done it and most of them have then had to step back into the role within twelve month period. So it’s not an easy thing to do, but it is that final step. Now one way you can do that is you could sell the business and you install the new CEO by giving a new owner, that role. But if you’re wanting to hold onto the business, you’re going to go through the process of trying to either take someone internal and step them up. More likely going to be someone who is head of operations. You’re giving them the strategic level of CEO, or you’re going to bring someone external in to be the CEO so you can step out. 

So I just wanted to highlight some of those key roles that if you haven’t thought about filling, they’re the roles that I would be looking at. So no matter where you are in business, you definitely need to have a bookkeeper, you want to be looking at bringing in an executive or virtual assistant to take some of that admin, load off you. But only do that when you’ve got the cash flow to support it because it is not a cash flow producing role. They’re not going to put more money in your pocket, but they will free up your time as long as you use that time wisely to bring in more cash later in business, it doesn’t have to bring in more cash, it can just free up time. It can be an investment in giving you more time as you grow and we’ve got you out of delivery, we want to look at how do we get someone else to be responsible to marketing? You should already have various people doing things, but how do you get someone to sit over that and be the head of marketing? You’re going to need someone who’s going to become head of operations. Their job is to really run the company, the day to day operations of the company, so that you can report to that person and cheque in and they report back to you. So for me, my head of operations runs the whole show at automation NC and all I need to do is cheque in with her every two weeks, sometimes longer. But we just cheque in and see how things are going and she’s taking care of everything day to day from the delivery side, from the marketing side, all of those parts of it. So I’m going to leave it there in today’s episodes again, a short one, and get you thinking about the different roles that you need in your business moving forward.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

115: Forging Resilience: My Lessons From James Kemp

In this week’s solo debrief episode of Entrepreneurs Rising, Carl Taylor shares his biggest takeaways from his conversation with James Kemp, a fierce proponent of the “sovereign consultant” business model and known for his skills in crafting compelling offers.

Carl reflects on James’ view on leveraging the three modalities — consulting, mentoring, and coaching — and why it’s a great idea to flexibly utilize these as skills, not just identities. 

He also goes back to their discussion about painful past relationship experiences, the value of clear and truthful communication, and the different paths they took that allowed them to become the astute, more resilient men they are today.

If you’re keen on living the life you’ve always wanted, this episode will help you get clear on the right direction to achieving your goals. 

IN THIS EPISODE, YOU’LL DISCOVER…

  • How Carl Taylor and James Kemp met (00:58)
  • James’ free template resource (01:34)
  • The three modalities: consulting, mentoring, and coaching (02:18)
  • Sovereign consultancy (05:42)
  • Relationship journeys and how these painful experiences forged Carl and James into the men they are today (06:35)
  • James’ three biggest pieces of advice (07:51)
  • How James shows up in his current rebuilding journey (10:30)

QUOTES

  • “You need to be building a business that serves your life. And to do that, you need to design your life first.” – Carl Taylor

RESOURCES

Entrepreneurs Rising Podcast Episode 114: The Path to Entrepreneurial Freedom with James Kemp

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Hello, and welcome to Entrepreneurs Rising. I’m your host, Carl Taylor. And this is a solo episode. This is an episode of just me and you together on YouTube or podcasts and audio wherever you may be. And this is where I debrief, my biggest takeaways, my house highlights out of the conversation I had earlier this week with James Kemp. Now, I say this all the time. But I do encourage you to if you haven’t already to go and listen to that full interview, it’s going to take about an hour of your time. These are long, deep conversations. If you don’t have that time, or you’d rather just get the highlights, then this is the episode for you. And if you already did listen to it, and you just want a good summary and reminder of some of the bits that maybe you were like, Oh, that’s great. And then you’ve forgotten about. That’s what this episode is for. It’s to really just show you the things that stood out to me.

Now James is someone I’ve known for many years, we couldn’t put an exact figure on it. But it’s definitely in the high single figures, not quite the decade. And James is someone that I have a lot of respect for. He’s an intelligent man, he’s gone through a journey that is quite challenging for men, we have some similarities in our journey, we have many differences in our journey, too. But he’s a very smart man. He’s a very genuine man. And he knows what he’s talking about, especially when it comes to offers, and I’ve consulted with him to help me on my office. So I think it’s a real privilege to have the opportunity to chat with him.

Now, he has a great resource that you can find out the offer code.co, the offer code.co. It’s a free template of how he sells millions of dollars worth of consulting services to using just a Google Doc. So highly recommend it, it’s free. He mentioned on the podcast, he had a guy recently download it for free and make over $100,000. And so when he made that much money from just the free thing, he then obviously then signed up to work more closely with James. So whether you’re a consultant or coach, or an IT provider, and agency, if you’re wanting to understand how you could sell more position your offer? Well, I do recommend checking that out.

Now, some of my biggest ahas was when chatting with James was he had this great distinction around these three modalities. And even the fact that he talked about them as modalities rather than identity. So what do I mean? Well, typically, and this may be you, typically you’ll meet someone that we are, I’m a business coach, or I’m a mentor, or I’m a consultant, and they take that as an as an identity, my identity is I’m a consultant, my identity is I’m a mentor, my identity is I’m a coach. And what he was saying is that that kind of puts people, sticks people in a bucket that keeps them trapped. Because really, if you’re going to be a leader, and we talked a lot about leadership in both business and in life in the episode, if you’re going to be a leader, and especially think about if you’re a parent, and he reflected this back to parenting, that you actually you need to use all those skills. And you so you’re not, the identity is maybe you’re a leader or you know, in my dad program, we talked about being a king, right, and the king is the leader of the family, the king is the owner of the business, the king is the protector of the family and the kingdom rather than the risk taker.

And so this mentorship is a tool that you use. And so he broke it down like this, that mentoring is I’ll tell you how I would do it. And that’s how I genuinely genuinely show up most of the time for my dad program clients is I’ll tell you how I would handle this like, Okay, this is the problem, here’s how I’d approach that. Consulting is going well, I’ll tell you how I, you know how to solve it, like just go and do this thing. And so if someone comes to me, and I’ve got a product called Deep Dive where I come and spend two days in their business, often in the deep dive, I’m getting more into the consulting, but there it’s gonna just do this, do this, do this. This is how we fix it. It’s a bit consultative where I engage with them. But at the end of the day, they leave with a here’s what you need to now go away and do if we haven’t done it on those two days. And the coach is a true coach, not someone who just calls himself a true coach and coaching as a skill or modality is I’ll show you that you already know. So true coaches are about kind of helping you find the innate wisdom that you have inside and helping you uncover that asking you lots of questions to get you to your truth. Mentors, here’s how I would handle it. And a consultant is just go out and do this. And most people will put themselves in a bucket but he talked about them as their different skills or modalities that you need to just pull on it the right lever and so if you think of yourself as a leader, or a parent, there are times when you’re going to mentor your child or your your team.

There are times you’re going to consult I reflected it back when I’m working with a operations manager there are times when I’m just going to come in and say, here’s what I need you to do. Go away and do this. And there are other times Where the mentor is about removing roadblocks. So it’s like, oh, this is the challenge you’ve got right now. Well, let me tell you how I would, how I think about this or how I would probably tackle this problem. I’m not telling them what to do. I’m just telling them how I would tackle the problem. And then the coaching is going like, Okay, well, let me what have you thought about? What are your options? What, what do you think’s the best action here and coaching them into their own place? And so if you have a team and you’re leading a team, you’re going to do this just like you would with a child, when you’re parenting them at times, you’re going to be telling them here’s what to do,  times you’re going to be telling them, here’s what I’ve done. And other times, you’re just going to be asking them questions to coach them through the process. That was probably one of the most profound things that came out of his mouth.

Yes, we talked about offers and building. James’s secret is he helps people become sovereign consultants, how do you build a million dollar profitable business with a team that you are plus a team member? Like? How do you go super small, very different to my approach of like, you need to build a business that works without you, it’s going to you’re going to need a team, you’re gonna need tech. And generally, the team is going to be more than one, it’s doable, but you’re probably going to need more than one, if you’re truly going to step out of your business. He’s trying to take leverage and approach of productizing your business similar to what I would get you to do. But he’s productizing the business down to still being the deliverer, because you’re choosing to be that consultant, who then pulls on those modalities of mentorship, consulting and coaching. So I thought that was really powerful of if you’re stuck in an identity right now, you need to shift that identity out of I am a coach, I’m a consultant, I’m a mentor to I use these as skills to address the type of client I work with, with the problems that I help solve.

Another thing that we touched on, which is a little bit outside of business, but we started to talk about some of our relationship journeys, we had similar relationship journeys, where the women in our lives kind of just up and left. And yeah, it was painful journeys for us. And we had, again, we had different approaches to how we did that I stepped out of all my business stuff, and just focused on me and healing me. And he had kids at the time, I didn’t have kids. And so he lent into the fire and the challenge, and that’s forged him into the man that he’s become just like my stepping into myself, forged me into the man I became. But one of the things that came came out of that that I liked, was the idea of clear is kind of sometimes, especially if you’re a nice guy, like I’m a recovering nice guy, it can be easy to be a bit murky, because you’re actually a little afraid maybe to ask for what you actually want or what you need, and your work or to tell them someone that you know, you’re not happy. And so clear is kind doesn’t necessarily mean clear is when you tell someone with clarity, where you’re at or what you need, or what’s going on, doesn’t necessarily mean that’s going to be met with happiness, but it is kind it’s kind of yourself, it’s kind to them because you’re speaking your truth.

And at the end of the episode, I asked him, What are the three biggest things he wants people to hear and he had first, like, put your mask on first, we’ve all heard that analogy of when in a plane, you put your own mask on before you put on your child or someone next to you. Plus, like you’ve got to, you’ve got to look after your own needs. First, if you’re not putting your mask on, if you’re not looking after your needs that you you’re just kind of escaping in in life, and eventually it’s all going to come to a head and that was my experience, that was James’s experience with the relationship side of things. The second thing he said is that you are the product of the five people, you hang around, which is a overused or well used saying, but what I liked about his distinction there is if you’re surrounded by people who are creating a business and a life that you don’t want. That’s what to think about. So it’s not just like, oh, I need a product of the five people around me, it’s like you are the product of the five people around you. And is that meaning that it’s kind of forcing you or leading you into a business model or into a life model that you actually don’t want.

And you really need to think about it is that putting you around people that are making you go I should do these things that isn’t the life you want, turning you into something you don’t want to be to really take a review take stock of those five people you spend the most time with. Is it turning you into someone you don’t want to be?  And then the last thing he said was we are all sovereign, you can buy sovereignty you talked about you can choose your life, you can take control of your life. And the idea and I fully agree with this is the first thing you need to do is you need to be building a business that serves your life. And to do that you need to design your life first, get crystal clear clarity on what life you want to have. And then how do you build the business to deliver on that life for you.

For me, I want the freedom to be able to travel and to spend time with my family to focus on passion projects and things that interest me that may not necessarily be super profitable. And I do that by having the businesses and the investments provide the cash flow and in a way that don’t require high amounts of my time so that I can show up and live the life that I want to have. I can spend the money on the travel I can have the nice Toys and the fancy things and lives in the nice houses, but also have the time freedom to choose how I use my time, pretty well every day, wake up and go and what I want to do today. So that’s kind of how I think about designing a life, and then building a business that serves it. Couple of other things that I think are really useful, useful things to to know is it was a little Perla towards the end of the episode, we talked about how he shows up.

So James right now is on a journey of rebuilding. And his goal is to get to a $5 million consultancy business of just him in a VA, him and another team member who’s in the Philippines. $5 million, that’s gonna have a lot of profit margin in that one. It’s just him and a VA, right. And he’s been there before he had a business of that level and even higher. But the way he does that is he acts today, like he’s already achieved that goal, the decisions he makes, the way he shows up in the business is based on it already being a $5 million business. But he gave the distinction, it doesn’t necessarily mean that he isn’t going and taking first class flights or spending crazy amounts of money that he doesn’t actually have because he’s trying to act like he’s a $5 million business. No, it’s about more the standards of how he shows up the standards of what the business needs to be the standards he expects of his team member. Those are the things that he thinks about. And I think that’s a valuable lesson to any of us where you know, whatever stage you’re in, in business, is it comes down to whatever your goal of where you’re trying to get to, you know, for me, it’s it’s a big part of why the identity shift for a dad, if you want to move more into what I call the king energy in your business, where you go from being the operator of the business to be an owner, that identity shift alone changes the way you show up in the business, you make different decisions in the business you make. You think about the roles and the tasks every day, when you’re when you get sucked in to do something. Your mindset is like, Okay, this is me getting stuck in the day to day I’m not being the owner of the business. How do I make sure this never happens again, like all of those things start to shift. When you act like, no, I’m supposed to be the owner of the business, not the operator. I shouldn’t be doing this. So that’s some of the biggest takeaways from the episode.

I do encourage you to go and listen to that episode. But it was a great one. James is a really good dude. Again, I recommend the offer code.co Go and check that out. Until next time, keep up the journey. If you’re liking the show, and you’ve been listening for a while, be sure to subscribe, leave a review, share it with friends, let other people know, and I would love to hear from you. If you’ve been listening for a while, silently maybe you haven’t left a review. But you’ve got some good value and it’s had an impact in your business, reach out rising dot show is where you can do that. Or you can also find me personally at Carl taylor.com call with a C. So if you if you’ve got a story to share, I would love to hear from you because it helps me know that this content is helping other people. So rising tide show all the show notes everything you need. Keep up the journey. Keep listening to this podcast and always open to feedback and to hear from you. Till next time. See ya

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

114: The Path to Entrepreneurial Freedom with James Kemp

There’s a huge difference between being a solopreneur — a one-man business where you do everything yourself, versus having a leveraged one-man business — where leverage comes through strategies such as productizing services, repurposing content, or automation.

In this episode of Entrepreneurs Rising, Carl Taylor interviews James Kemp about building a highly leveraged consulting business as a “sovereign consultant.” James is known in the business world for being instrumental in helping entrepreneurs make $1 million in profit with the help of just one team member.

The “sovereign consultant” model involves productizing your skills and knowledge into an offer-driven business through creative yet productive ways, like templates and online courses. This lets you serve more clients with less time commitment from yourself. 

Carl and James discuss the value of designing your ideal life first, then building a business to support that lifestyle — not the other way around. They talk about how effective leadership involves flexing across different modalities, as well as sharing their insights about relationship challenges as catalysts for growth, the importance of boundaries and self-care, and mindset principles for achieving your goals.

IN THIS EPISODE, YOU’LL DISCOVER…

  • What is a sovereign consultant? (01:44)
  • Difference between having the skills of an owner and the skills of a creator (05:20)
  • The difference between being a one man business and being a one man business with leverage (07:33)
  • “Offers” defined (09:05)
  • How leverage works (13:48)
  • Productising a service when building a business that works without you versus sovereign consultancy (16:40)
  • How to clearly articulate the problem you can solve (24:31)
  • The difference between a coach, a mentor and a consultant — the three modalities, and the value of knowing when to wear each hat (26:22) 
  • Learned helplessness (30:21)
  • Being a true leader and the ownership of leadership (31:37)
  • Integrated versus extreme leadership (33:43)
  • Nice guy syndrome and anxious attachment style (34:55)
  • Sovereignty and living life on your terms (39:09)
  • Two equally effective and valid ways to deal with difficult life situations (49:26)
  • Insights on what to do when you find yourself questioning your own life (53:13)
  • James’ three biggest pieces of advice (54:14)

QUOTES

“You want to build a business that can work without you. You ultimately want to be the owner of your business, not the operator of your business.” – Carl Taylor

“If you’re going to succeed in business, you’ve got to have a really strong awareness of self.” – Carl Taylor

“An offer, by its nature, takes away some pain and solves a problem for someone on the other side of something. And the bigger the delta between the pain or the problem they’re experiencing, or the benefit they want, and the more efficiently your offer actually fulfils that, the easier that offer is to sell.” – James Kemp

“I think it’s time for people to really decide what life they want, and what they want their life to look like, and understand that you can design a business to feed that.” – James Kemp

“If you want to be sovereign on this Earth, then you need to act to the standards — that of the person you desire to be. And if you do that, then the person you desire to be will become inevitable.” – James Kemp

“BE times DO equals HAVE.” – Carl Taylor

Get In Touch With James Kemp

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

James Kemp  0:00  

It’s time for people to really decide what life they want and what they want their life to look like. And understand that you can design a business to feed that. Whatever your skill level, whatever your desire, whatever your earning capacity, whatever your goals are, there are so many options to make that work.

Carl Taylor  0:30  

Welcome to another episode of Entrepreneurs Rising. I’m your host, Carl Taylor. And today we are joined by another guest, James Kemp, and I’ve known James for 10, 10 years or close to somewhere around now.

James Kemp  0:44  

I don’t know, at high single digits. Yeah.

Carl Taylor  0:47  

I think we haven’t quite hit the decade, but very overcrowded. We’ve known each other, been in similar circles for a long time. And James, Also fun fact, for those of you who don’t know, I used to have another podcast, which you can still listen to called Future of Humanity podcast. And James was one of my guests on that show. So if you haven’t checked it out, you can go find that future of humanity. The reason James is on apart from being one of the smartest people I know, in the business space, like he’s just a different thinker and not afraid to put out his views on things, right, just go, here’s how I see it, here’s how things are. And, you know, I think the world we live in, there are a number of people who do that strong opinions without necessarily going through the fires to have the true conviction that they seem to think they have. Whereas you know, James has got the rungs on the board, been through the different journey to come to it. And the reason I think it’d be really interesting for us to start, is what James does is he’s really owned the space of helping people become a sovereign consultant, because that’s exactly what he has done. And what is a sovereign consultant? Well, he can probably tell you best in a moment. But my understanding is, it’s to help you get to a million dollars a year profit, as a consultant, coach, what it mentor, whatever you want to call yourself, with you, and just one team member. Now, if you’ve been listening to this show, for any period of time, you’ll know that in general, me, Carl Taylor, I spread the message of you want to build a business that can work without you, you ultimately want to be the owner of your business, not the operator of your business. And so what I think would be really refreshing, getting James on is, understanding that both can work and understanding that this is another path, that maybe if you go on, you know, Carl’s path isn’t the one I want to go on. I just want to keep the simplicity of me plus a team member and make bucket loads of money. James is the man to talk about it. So James, welcome. Thanks, man.

James Kemp  2:28  

Great to be here.

Carl Taylor  2:28  

So let’s start with why have you settled on sovereign consultant? Because I know some of your journey. The listeners may not Yeah, that’s not always been your business. You’ve had large teams, you’ve been involved in various different sized businesses. What’s brought you here to this sovereign consultant path? And vision?

James Kemp  2:48  

I guess? Yeah, I think the immediate thing is, in the last 12 months, I had to design a business that fed my life, I think we’re all in it for that, whether we choose the team path, or whether we choose the solo path, or everything in between, because there are there are some in between birds. But you know, in the last 12 months, had some significant life changes. So I used to be married, and I’m not anymore. And that entailed me being you know, with having two kids here with me full time. And it meant that I had to put some very serious constraints on where my time and energy when, in the previous season I was in, I didn’t have too many constraints, I was building a business, I was hiring people, you know, I worked the hours that God gave me. And, you know, I had the people that I needed. But in the process of that, I also created a lot of commitments and obligations, which I couldn’t fulfil on this season, you know, in terms of my time and energy. And those things, add 12 months ago, I set out to say, to re-embrace, kind of my roots in the beginning, which was you know, me in a room with a laptop, making stuff helping people make money. Because previous to that I ran a really large ecommerce online business that we grew to 120 million as I know, the online space, and my journey and consulting was, you know, back down and doing it myself and directly serving clients. And I’m back there, again, with a little bit more skills experience and a ton more leverage these days. So it’s very much for me, you know, an important season. So over the past 18 months, I come from 13 people to one. And that’s a pretty significant change in that. But I think the key theme that we both believe in is the boundaries and constraints of you know, when am I creating time and energy for my clients and the commitments of the business and your case, the team? And when am I creating time and energy for myself, my family, my loved ones in those things. So they’re both the path to constraints. I’ve just chosen the one that is pretty lean on me. You’ve hit the

Carl Taylor  4:36  

nail on the head, like listening to you talk, what your experience of big team was, is, yes, you had the team, but you didn’t have those constraints on where does my time and energy actually need to go? What are the key things that I have to do versus making sure everything else is just being taken care of by team, which is really my view. If you’re going to build a business that you own or not operate, it’s that you act as the owner and the owner is maybe it, you know, if you go to the full level of the investor level, you might attend a quarterly board meeting. And that’s as much as you’re doing if you’re at the investor level. So yeah, that’s really interesting. 

James Kemp  5:20  

It was a decision when the fork in the road was presented to me. Do I want to acquire the skills of an owner, the skills of an owner to delegate and higher and those kinds of things in your app level, those which is, there are constant levels of mastery, you know, towards mastery. Or do I want to refine my skills as a creator, you know, get back and down in the trenches, creating stuff for myself that works, that I can think of to other people? Yeah, I’ll always naturally default, that innate creator and me, because my happy place is sitting in this office, there’s probably a dog behind me, I’m creating something that works for me. And that I can use to grow or develop, and then I’m giving that to other people. So yeah, it was a conscious decision not to acquire the skills of an owner, which I’ll freely admit that I didn’t have, I had some of them, I’m not as good as you. And I’m not as good as many of our contemporaries, but it was to double down on the skills of a creator, because that’s, that’s my happy place.

Carl Taylor  6:04  

Absolutely. I love it. And that comes down to that self awareness, you know, is something, I think it’s important in life. But definitely, as an entrepreneur, you know, if you’re going to succeed in business, you’ve got to have a really strong awareness of self to know. You don’t have to, you can go off on these journeys, but then what will happen is similar to you, and some of our other friends, where all of a sudden, they get to a certain level of success in their business, and go, I hate this thing. This is not me, I need to blow this up, because they didn’t have the self awareness along the journey to go. Now. That’s not, that’s not my thing. So on that, I think

James Kemp  6:38  

You need to, I think you need to have experienced both paths as well to make an educated decision, because otherwise it’s a guess, right? So having built teams and having been solo, you know, the choice for me was pretty easy. And I find that, you know, when you talk to people, like 90% of people, you know, the path is clear for them. It’s just committing to that path, because there’s nothing wrong with either, and the people who can’t make the decision around, do I build a team? Or do I go out alone and focus on leverage and, and the things we have available to us now, then it’s usually because they don’t have enough experience in either or camp to actually make a conscious decision, and they need to try one and work it out.

Carl Taylor  7:17  

That’s so true. Well, then that probably is a good place to go is, alright. listener, you’ve gone, you know, what James is talking about? Sounds, maybe, me like or maybe right now, you’re in still in that kind of self employed mode, you haven’t gone down the path of building team. But you’ve heard him talk about leverage, because there is a difference between being a one man business where you’re doing everything yourself, and being a one man business with leverage. So let’s talk a bit about that. Because this is some lessons that someone who might be earlier in their journey could learn from and avoid some of the pain that I know I’d been through, I’m hallucinating that you’ve been through, when you say, leverage, give us some examples from your own business or some of your client business. What do you mean?

James Kemp  7:59  

Yeah, so I mean, at the trough, simplest form, I will get practical in a second. But you know, in the knowledge economy, we leverage an idea. You know, we leverage an idea to get us a result, we leverage an idea or a skill that we possess. So in my case, I chose the path of leveraging skills, and my skills, pretty adept at making offers and creating commercial results for people predominantly, because I’ve done it for 25 years of my life, where I was my path through sales with organisations like BMW, Xerox, Vodafone, and these guys, my path into entrepreneurship and my path and startups means that I’ve had 1000s and 1000s of offers come in front of me. So I’ve developed over a couple of decades, that six tenths of what is going to sell to, you know, a large group of people from b2c from consumer offers all the way up to enterprise stuff. I’ve personally sold everything in between. So for me leverage.

Carl Taylor  8:52  

Let’s just quickly define offers, to because you know, that word might make sense in our world. But you know, if you’re, you’re going to retail store or you know, you’re in Ecommerce, whatever you might not fully go, what does he mean by offers? So define what you refer to when you say an offer? What do you mean, what are you pointing to?

James Kemp  9:05  

So an offer is a group of ideas that’s wrapped around a product. So if you’re an e-commerce store, and you sell a blanket, you know, the offer is that this Blanc is going to make you real, very warm, and the benefits and associated pieces around it. So it’s positioning a product in front of an audience that have an opportunity to buy it nice, you know, and there’s various mechanisms of offers in terms of price and benefits and bonuses and things that lots of levers to pull almost infinite ones. And again, in a knowledge economy where we can, you know, especially when we’re selling information or services, we can pull all that stuff out the toolbox to make an offer really great to make a product super attractive. So for me offers is like the centrepiece of everything because even though I’m known as a marketer, my true skill as an offer making because I want an offer different business and offer different businesses for the simplest thing for years, I sold a book, you know, and the book was $5 and it was really good. It was 100 The 30 pages of how to build and become a sovereign consultant. And the next natural thing was for someone to buy a $500 training on how to become a sovereign consultant. And the next natural thing was to buy a $5,000 program where I worked with them to become a sovereign consultant. And the next natural thing was to buy $50,000 licensing and partnership pack with me, where they use some of my material to become a sovereign consultant. And the great thing with intellectual property is it’s fractal like we can break it down into tiny, tiny little bits, you know, a book, a course, a program and delivery. So the piece for me was always about leverage of the skills and making offers, creating offers for myself and helping other people do it. Yeah. Because the caveat there is, you need skills. You know, and I’m at a point in my life, where the people who come to me are generally a similar age to me, right. And they’re, they’ve built skills up through corporate work, through hustle, through entrepreneurship, through whatever path it is. And so I’ve just got really good at packaging those skills and helping them make money from those skills in various different ways.  

Carl Taylor  11:08  

Yeah, I love that. And that clarity of the offer is not the product or service. Like I like how you said, if you sell a blanket, because the offer is not the blanket the offer is basically how you the wrapping around how you present that blanket to someone for them to actually purchase

James Kemp  11:22  

Or automation agency doesn’t sell people pushing buttons for their clients, the offers that will save you time and headache and pain of pushing those buttons yourself. So an offer by its nature takes away some pain and solves a problem for someone on the other side of something. And the bigger the delta between the pain or the problem they’re experiencing or the benefit they wanted, the more efficiently your offer actually fulfils on that, the easier that offer is to sell.  

Carl Taylor  11:45  

I love that. That’s a super useful thing. And I do know that you have a training around offers. So if that’s someone’s interested in learning more about offers, is there a place they can go or an email, they can reach out to be like, Hey, how do I get access to this training? Or is it only to your exclusive clients, how’s that work?

James Kemp  11:56  

I’ll actually give you a free template on how to create an offer. And someone told me that yesterday a brand new client had come on board, I downloaded a template made 100 grand with a free template that I downloaded on Instagram, which was pretty mind blowing for me. I’ve had people buy cheap trainings and make low ticket trainings and make amazing returns. But I’ve never had someone get something free and turn it into 100 grand. So if you go to the offer code dot c says a lot about the quality. It’s a template to fill in the blanks. Yeah, so offer code dot c offer code.co. If you go there, you can get a free template and understand some of the, you know, the mystery that I’m talking about. 

Carl Taylor  12:28  

All right, well, we’ll make sure that link is in the show notes as well. So if you missed it, don’t worry about going back and try to find it, you’ll find it in the show notes at writing dot show. So that’s a great resource, though. And I’m also going to put my hand up and say that I want a training from James about the offer code training. And it got me enough to be like, hey, I need to do some more work with James and I upgraded to, I can’t remember what the things called. But I upgraded into the next thing. Because I was like, this is good. This is useful. And I need some extra help. I’m speaking from experience that if this is hitting for you that you’re like this sounds like something I want to know James sounds like someone I want to know, I can also endorse that personally, not just because he’s my friend, but I’ve done commercial work with him.

James Kemp  13:07  

I’ll send you the check later my affiliate commissions here and there. 

Carl Taylor  13:10  

Alright, so offers are super important. But we’re talking about leverage. So offers, a one component of leverage. And you talked about this example is in the knowledge economy ofyou sold a book? And then you’ve maybe got a course? And then maybe there’s a more handheld approach? And then you got your licensing to someone who maybe that’s not there? Well, they’re not from our world of info marketing. Right? Yeah. Where is the leverage in that? Like, to me, it’s quite obvious where the leverage is, that is, but let’s break it down. Super simplistic. And how does the leverage work, is it’s effectively just the same content, but different levels of support? Or how do you define that leverage in that? Yeah,

James Kemp  13:48  

I mean, there’s multiple routes to leverage by kind of, and if we go back to the contrast example of your path and my path, for example, the leverage for me is that I have, as it stands, 81 people in a community, and those people have access to all my trainings, and knowledge, etc. And everything I produce that works for me, I give to them, the clients in that community for them to use for themselves. And on a Tuesday morning, and a Thursday evening, I get on Zoom for between an hour, an hour and a half, and help them apply that. Right. And in the old model, if you had 81 clients that you were heading to serve every day, and you say had a you know, a consulting practice with a door and a window and a desk behind it. And the 81 clients had to come in and out of your office all week. There wouldn’t be many hours left in the week to actually live. Right. But you know, on average between 20 and 50 people come to one of my calls every week, and I help them in real time. And of course you’re in mentorship and Masterminds like I am, you know, learning through others is also a form of leverage. Yes, observing and seeing in real time what others are doing is a form of leverage because you can abstract that, well, if it works for Carl, it might work for me when someone gets a result. So that’s just a tiny example of, you know, leverage. And another example of the leverage is the template that I’ve just talked about, you know, it’s an offer that made over $800,000 in sales, that was an offer that I developed and worked and created $800,000 worth of sales, then I use the templates to attract more people to me to say, I can sell with a basic Google Doc and you know, about 1000 words, something that’s really high price. So then I use the template from the results that I’ve got from making $800,000 in sales, to attract more people. So. and make those averages and make more sales, and the cycle continues. So leverage is, you know, really frightening once you start to tune yourself to see those things, you realise that some of the smallest things that people sit on for years, you know, I’ve met consultants who had, there was this amazing workshop I delivered 10 years ago, and it was so exciting. And it’s like, have you recorded it? Have you turned it into, you know, an online program, have you taken the templates, and the cheat sheet server etc. And, you know, leverage doesn’t need to necessarily mean that you have to sell it. But leverage with technology it also means like process, etc. If you’ve got a team, you can take a template and train them on it, right? So leverages this understanding that nowadays with the digitization of things, we can create multiple variants, multiple copies, multiple modalities of things, whether it’s recorded, or video or text or these things, to turn one idea or one piece of information into multiple things. Yeah, and the better you are at that, the more money you can make, and the more people you can reach, and the more people you can help with, with the least and point of view. 

Carl Taylor  16:40 

And there’s a few things that come from your sharing that. Firstly, I want to point out from my model of how I look at building a business that works without you, one of the first things you need to do is, you need to productize your service, right. And you’ve effectively done that James in your model, the key difference right now in the sovereign consultant approach is what I’m picking up is you still productized this the delivery of the service, that you’re choosing to be the person who’s continuing to fulfil whereas if you’re an agency or consultant who wants to fully get out of the day to day, you productize the service and then you also extract you out of the delivery of that product or service completely to

James Kemp  17:17  

Follow your own setting that other layer of reverence, which is another exactly right. In some of

Carl Taylor  17:21  

the examples just to make sure this lands for people, as you’re talking some examples of how I’ve done leveraged to like, in my dad printer program, our clients get access to pretty well all the SOPs that we’ve got an automation to job descriptions, our client the other day, he’s like, I’m needing to improve our marketing person, do you have a job description for a job, it was like, yeah, let me just pull out our head of head of marketing job description here, you go here with the KPIs everything, this is what you need, to rework it to suit your needs. But this is what you need to go. And it’s like that’s a piece of leverage from something I already have. And you have to use and our entire onboarding. And I’ve recorded the video of how we onboard new staff members in automation and see which again, becomes a, I’ve done that I did that, probably eight years ago that that training was effectively creative internally. And then now it’s something that can be delivered to other people. And then even in the info marketing space, anyone who’s followed me for a long period of time, so if you’re listening to this, and you’ve been around my world from, you know, 20 odd years ago, I used to do this training product called inbox domination, teaching people how to get to Inbox Zero, I did that training, I don’t know 2011, maybe, maybe sold it for a little bit. And then I stopped selling it took it down from the website, I uploaded it to Udemy. It’s a product on Udemy. And every year, I make a lot of money, but maybe 20 3050 bucks, 100 bucks a year, from a training that I’d created, stop selling. And then also my business for $1 program, I used to teach people how to buy a business, I took that product that used to be sold for 1000s of dollars. And I put it up on Udemy. And it’s just out there and every year I make money, that’s another form of leverage. It’s something you might have, that I’m no longer actively pursuing selling that but it doesn’t mean it doesn’t represent value that I can’t put it out there for someone to get value from. And I can earn some passive income from it. So those were a few things that popped as you were sharing that might be helpful for your listener. If you’re going, how does this apply to me in my world? Yeah, yeah,

James Kemp  19:13  

I think the story of my first kind of route into leverage is kind of interesting, because we built a Groupon clone in New Zealand called grab one, and grab one grew to 120 million before it exited to a media company. And I was marketing director at the time. In the course of optimising an E commerce site that had 1.1 million users and about 50 to 60,000 daily transactions. I got pretty good at working out how to sell stuff on the internet, what cart pages look good, and you know what checkout flow looks good and what an abandoned cart emails you needed to send and what was copy and positioning that helped people actually sell thing at a product level. And so when I left their business when I went out consulting, I could give that to large organisations and charge three to five grand a day to go and do it but I was kind of just got myself a well paid job again, you know where I’d certain people’s offices help their teams and stuff that I’ve done in the previous years and go forward. And I met a young guy called Sam Owens in New Zealand. And he was like, you know, you’re kind of the rising star. And you know, we’re the second largest ecommerce business in New Zealand, I had a brand, I had a reputation. He’s like, why don’t you do an online program. And so I took all the things that I had developed, you know, inside grab one, I took all the things I developed inside other corporates and ecommerce businesses and packaged them up in a Google Drive folder. And I sold access to that for firstly, two and a half $1,000, then four and a half and later, just shut shy seven grand about 6800. And that was a Google Drive folder. And it was really ugly. And I still got screenshots of it. And it just had all these templates and all these things that I knew worked. And I went to ecommerce people and said, I’ve got stuff that works, do you want it? And I put them in a free Facebook group, and I got on a call with them every week to help them customise it. This is the, in the early days before people were on Shopify, and everything was one click and optimization it was you had to work hard and Magento. And all these things. Oh, yeah, that was the form of like, that was the leverage trail that I followed a lot. And 13 months later, I’d say one and a half million dollars worth of that product, that program, from templates, from knowledge and experience that I’ve had. And the best thing about it was that I could focus on helping people implement and the more people used my stuff, the better my stuff became. Because I could see, it wasn’t just my examples I was using and the sites and big ecommerce stores, it was no small clothing brands. And they’d be like, That’s interesting, because

Carl Taylor  21:31  

You’re getting the leverage of testing, you’re getting other people testing your idea in the real world. Exactly.

James Kemp  21:36  

That’s the power of it. Right? You know, so the development of like, setting your IP free and setting your ideas free, that doesn’t come back to you and just money where, you know, and the perception of the info space is often right, like, what can I sell to make money, and I don’t care how good it is. But when your stuffs good, and you put it out there, it will always come back if it’s given to good people or use it. So leverage has this wonderful flywheel effect when Good ideas are spread. And because good people use them and take them and run with them. And when you’re inside that, and action, you actually, you put your ideas out there, and you get more ideas to put out there. And the positive cycle continues.

Carl Taylor  22:14  

And present what I originally set out and imagine I would have in the dead printer program, when I outlined what kind of trainings would exist, I had a pretty clear idea, and many of them got created. But then along the journey, like the idea of like, Oh, you have these job descriptions that didn’t hadn’t even occurred to me that hey, having a library of here’s a whole bunch of roles in a company that if you’re trying to build, you know more of a leadership team in your business, like I’ve got, swipe and deploy ready, like I didn’t even occur to me. But once you’re in the real world, putting your ideas out there, people tell you what they need, and you just go, oh, yeah, I’ve got that. Or I can create that and see it work.

James Kemp  22:45  

Yeah, I love that. Yeah. And I’m not sure the whole profile of your audience. But it was interesting to me, my current girlfriend’s friend was over the other day, and she comes from a consulting consulting background. And about 18 months ago, she was, you know, had the travel bug, and she wanted to go and travel overseas. And she started selling Excel, essentially, Excel macros and templates, on Gumroad. And some of those, you know, $10, $15 here, and in 18 months, she’s funded, you know, herself around the world where she doesn’t have to work for a corporate anymore. And those things from skills and things that our corporate job gave her, you know, skills that she had developed and those things by selling things in Excel. So I think a lot of people devalue their knowledge. And a lot of people devalue the skills. Because if you can solve a problem where you give someone a currency back, you know, time or, or relationships, or money, or anything like that, and you can show them a shorter path to doing the things that they want, and you’ve got a tool to do that, then you can create leverage around that tool by making an offer. 

Carl Taylor  23:42  

I’m curious how you tackle the problem that I know I’ve faced, and I’ve seen others face in this. Because you, you hit the nail on the head, like if you can solve a problem. I think for many people, myself included, like you know, you know, a bunch of stuff, you know, you’re really good at some things. But you may not be able to articulate this is the problem that it actually solves for other people, which is really the key mechanism to make an offer work, you’ve got to be able to clearly articulate this is the problem I saw. And I can’t remember the exact scientific term for it. But you know, the more you know about something, the less you actually value your knowledge. Right, the less you know about it, the more you’re like, this is the best thing. I’m the smartest person in the world. And the more you know, the more you’re like, Yeah, I don’t know everything. And this is just kind of what I do. How have you tackled that? Or how do you help your clients tackle that when it’s like, I don’t actually know that I can solve problems, even though they, can they?

James Kemp  24:31  

We mine the past, right? And often, often the problem, the most powerful, potent problem is one that you’ve solved for yourself. Right? Some of the, you know, I don’t work with a ton of people and like fitness and those spaces, but often when you go right to root, to the origin story, their path into that was like losing weight getting fit, you know, doing it for themselves and like working it out along the way. Yeah. And I find over and over again, like the current avatar, if you like the current person that people want to sell to is often a previous version of themselves. So I just help people go back and acknowledge the past and mind the partners. And it’s difficult for some people to acknowledge they’ve done great work, right? That they actually delivered value on some because they had this concept that they were going to deliver value in this way. But someone got the value that they didn’t perceive, you know, you help someone lose weight, but it wasn’t they said, it was to look good in the mirror, but it was actually to feel good about themselves. So they didn’t people have this complex, they say, Well, I helped this person did that. But you know, they didn’t really value the result, they got another result. Yeah. And when you actually honour the fact that you help someone do something, often yourself, you know, either solve a problem, or in the case of mentorship, you know, especially with with more experienced people, remove a roadblock, you know, because that’s my distinction between, you know, consulting and mentorship. Mentorship is much more about peeling, helping someone peel back the layers to get to the root value that they know they have already. And you’re removing barriers by helping them model how you do that. Whereas consulting is very much you’ve got a problem, and I’ll tell you how to solve it. You know, the commitment that people make to those things is, that’s a useful distinction for some people and a confusing one for others. But you know, really, it’s about going to the past, and mining that and understanding how you’re best positioned to help somebody.

Carl Taylor  26:22  

And so with your definition, their mentor mentorship is, you know, that peeling back of layers, removing a roadblock, consulting is I’ll tell you how to solve it. Where does Coach fit into that model? Is that just another word for mentorship? Or do you have a different definition of how you define the difference between a coach, a mentor and a consultant? Yeah,

James Kemp  26:30  

I’d use a really simple definition, consulting is like, I’ll tell you what to do. Coaching is, I’ll show you that you already know how to do it, which is essentially integration. Yep. And mentorship is like, I’ll tell you how I would do it. Yeah. Right. So I predominantly spend most of my time in a mentorship mode, where my answers to things with people is like, this is how I’ve done it, this is how I do it. And, or this is how I’d approach or think about that. So I very much embody the mentorship mode, because I’m opening the positive loop of the more I improve myself, the more results I achieved for myself, the more success that I cover, and cultivate for myself, the more success that those people around me, I’d actually cultivate, and I love that. So I see myself as the older model. So I make things for me, I create for me, I solve problems for me. And then I embodied the solutions to that and share them with other people. So I’m very good at each modality. Right. And so I can wear different hats at different times. And you know, you’ve been to some of you know, the group calls, etc. Often I’ll ask permission, if someone’s not getting the thing that they need and the timeframe, they think they need it. I just asked them, which is like, can I consult you on this right now? Yeah, and I’ll just tell them what to do. Right, because sometimes you just need to go route one with that. Yeah. And I think I’ve never bought into the internet thing, which is like, I’m a business coach, or I’m a I’m adverse or on a that these things are not very useful identities, they are for a bit, but over the long term, they’re not really useful to embody as identities, but they’re very, very useful to embody as modalities and skills. Because if you’re a great consultant, and a great coach and a great mentor, then you’re the most useful to the largest amount of people.

Carl Taylor  28:13  

I resonate strongly with that. And I like that, like, the idea of identifying.

James Kemp  28:18  

Dealt with your team, right? You know, you have to play those roles internally, and you play those roles. 

Carl Taylor  28:22  

There are times with the team that I’m going, here’s how you need to solve it. Other times that I’m so I’m putting four and CEO directive, like this is what you need to do and just get it done. Other times, it’s like coaching them that you know, and I still remember early days of trying to train many people, they train helplessness in their staff, staff member reaches out to them with a question and they go into consult mode, and they just tell them the answer, which then teaches the team member that it’s faster and easier to come and ask you a question than to actually go and do the work to figure it out or put on spend a moment to think about it. And so then the CEO or the business owner gets really annoying, because it’s like my staff are bombarding me all the time. It’s like, it’s your fault. You train them that it’s easy to come to you. And so what you got to do there to untrained helplessness is sometimes you just got to ignore them, too. They have to figure it out on their own. You know, my team? No, I did that to them. And other times, you got to move into coach mode. Yeah, right coach mode, which is like, Well, okay, what have you thought about even though in your head, you’re like, This is exactly what I would do to fix it. You gotta pause and you gotta go. Okay, so what are you thinking? What’s your approach? What are you going to do? You got to stop yourself from telling them what to do, because you’ve got to help them learn. And then absolutely, like now when I’m working with my operations manager on those obstacles, when she comes to me with here’s the problem 99% of the time, it’s mentorship, it’s like, here’s how I’d tackle it, but it kind of going like it’s your core, what do you want to do? Only occasionally would it be like, consult, this is what I need you to do this. So I hadn’t thought about it in that way. But what I love in particular, the reframing of going, whether you’re a mentor or a coach or consultant, it’s not about an identity of who you are. It’s a modality that you engage in. That’s powerful for those that are hearing that and can truly hear that message that’s a powerful shift that could unlock a lot for you, if you’ve previously identified as a consultant or a coach or whatever. 

James Kemp  30:21  

Yeah, I found it very freeing for people who are having, have injected learned helplessness into their client base. Because they are stuck in that telling mode. And essentially, they’ve injected learned helplessness and their client or customer base, and often their team. And they feel like they’re in the middle of everything. Because they’ve put themselves in the middle of everything. And when they can wear the different hats and different modalities and evolve to a mentor, they’re comfortable with not giving people the answer all the time. And they’re also comfortable with the frustration that that does, you know, initially bring other people, in my experience, parents have a much easier job with us. Because parents, after a little while, understand that you can tell your kids anything. Yeah. But they only listened to a fraction of it. But when you show them and demonstrate and let and allow them to model from you, then they’re learning, you know, takes off in terms of that. So parenting is the ultimate kind of test of whether you’re a good mentor or not, can you be a good model or quote unquote, role model for the people around you. Because if you evolved from just telling everybody what to do all the time, you’ll always be the person who tells people want to do, but if you show and demonstrate and do those things for yourself, which is a pretty natural human thing, then you’ll find that people will model you and both the positive and the negative piece itself and find utility and modelling as well.

Carl Taylor  31:37  

Yeah, I love that. And I love how you’ve been able to bring that back to parenting, to, because it all comes down to being a leader, in my view, right? Like a true leader will bring about whatever skills they need, a true leader. Some people think a leader is a dictator, who’s telling everyone what to do. And there are times in place that that is true. But that’s not sometimes, you know, sometimes the leaders job is to stand back and just guide put a bit of boundaries here and there mentor support, but actually get out of the way like it is truly I’d never really thought about it truly is kind of a mix of these, these three modalities as you say that a true leader will sit in, and leader not only he’s doing that for other people around them, their family, you know, as a man, I believe that our role, if you want to step into the identity, I talked about becoming the king, you know, you’re the owner of your business, rather than the operator, you’re the leader of your family, rather than, you know, the passive passenger, you’re the protector, rather than the risk taker, you’ve got to lead your family, you got to lead your business. But to do all of those other things, you have to be leading yourself, yes, 100%.

James Kemp  32:27  

And owning it. So I always say there’s another step beyond leadership. And that’s ownership of leadership, right? Because a lot of people have our leaders but deny it, right, because they have shame about leadership, because they’re unconfident and their boundaries. They’re not confident when they are in the different modes of doing it. And they have shame around it, because that maybe the models that they had before them, often their parents and these things, you know, were reluctant leaders as well, especially males, often have a bit of trouble owning the leadership piece to say, you are a leader, you are a leader, whether you like it or not, because people are seeking leadership from you. And but without ownership of that, then you’re a very, very weak leader.

Carl Taylor  33:11  

Let’s talk about men for a moment with that, do you find that that’s true of their view of themselves as a leader in business or more as a leader in areas outside of business, like at the home and other areas? I’m curious your experience, when you point to that

James Kemp  33:24  

I’m not a believer in the way you do one thing as the way you do everything, because I’ve seen enough contradiction and edge cases and around that to make it not a heuristic that I buy. 

Carl Taylor  33:35  

And yeah, it’s a nice saying, and people can connect with it. But it’s not, it’s not the whole pitch. I agree with you there.

James Kemp  33:43  

I found that people are just, tend to be quite extreme. So I found that people will be like, the nice guy at home, but the dictator at work, or vice versa. So I found that people are either integrated, where they have similar behaviours across the board where their leadership is consistent, and across places, they’re good at setting boundaries, they’re an open communicator, etc. They tell people what they need, clearly and concisely. And, you know, they use the clear as kind of mantra rather than that’s nice. So they’re integrated, or they’re at one extreme, where they’re a dictator in the business and a nice guy at home or, or vice versa.

Carl Taylor  34:18  

That was my experience. It was my journey. There isn’t much I haven’t seen

James Kemp  34:21  

many other examples apart from the integrated or the

Carl Taylor  34:22  

So that’s kind of why I asked because that was the first thing I thought about is like, my experience with men that I’ve spoken to is typically the entrepreneurial man has no problem stepping into being the leader of their business to be like, yep, it’s my business. I call the shots boom, boom, boom, boom, you get it home. They are suffering from, you know, nice guy syndrome, right like it for those I think I mentioned on previous episodes, you know, more Mr. Nice guys by Donald Glover or Robert Glover, or whatever his name is. Robert, I think it’s Robert. I think it’s Robert Clark. He does a really good way of describing what that nice guy syndrome ultimately is. I think that most people suffer from nice guy syndrome. I haven’t thoroughly tested this, but we did a recent episode about attachment theory, I believe they probably more, lean to the anxious attachment style. Because that’s true of me. But I was that guy like I was no problem being the leader strong in business. And yet in the home, I would shrink away, I just wanted to be the nice guy wouldn’t necessarily say what I truly wanted. I felt like it was not okay. Because society that I grew up in, and my parents in particular, I had this worldview that it was not safe, it was not okay, as a man to be like that. In a relationship, it took a lot of peeling back and work on my part. And also my partner lives as part for us to work through that dynamic. And I wouldn’t say I’m cured, I would always say I’m a recovering nice guy. But it’s again, going to that, you know, in a previous episode we talked about your mess is often your message or you’re talking to your previous version of yourself. I recently got the distinction that my avatar, my ideal client for the dead printer program is a nice guy, dead printer, that they fall into that space.

James Kemp  36:01  

Yeah, it’s very, very common. I think, especially. And many people have had only this, the beginning of awakening of that, usually at the end of a relationship, they’ve come through a relationship that they’ve entered a new one. And they understand that if they continue the models that they had before, then they’re going to be looking for another relationship

Carl Taylor  36:21  

Starting all over again. Yeah, I can relate to that.

James Kemp  36:26  

It often needs an awakening, you know, and I’ve had a couple, but often needs an awakening and a proper kick, for people to actually seek and admit those facts that then behaving and consistently across different domains.

Carl Taylor  36:39  

It’s funny, you say that I’ve just been thinking about my dad, our clients, and they’re either divorced or cut, like, they’ve probably had that big kick somewhere in their journey. I never put that together. That’s really interesting. 

James Kemp  36:53  

Really interesting. Yeah, cuz it’s, it’s funny for me, like, you know, I, at the end of the day, sell time compression to my clients, you know, and the people I work with, it’s like, Listen, I’ll help you avoid the pitfalls, and potholes and all the things that I’ve experienced along the journey and compress time. And I always say, like, my best clients are going to be successful without me. Yeah, I just give them a shorter route and do it with a bit more ease at the end of the day. But for me, it’s like, nothing matches experience, until you’re in it. And until you’ve done it, or you’ve suffered in it, then I don’t think anyone can ever fully embody it. You know, and I will admit, I occasionally let clients do things that I know, won’t be great for them, but won’t be catastrophic. To prove to them, that it might not be the thing they want to do, and to have a real experience of it. Rather than just say, Don’t do that. It won’t work how you think it will or won’t work how you want it to, it’s, again, it’s

Carl Taylor  37:52  

Kind of goes back to his parenting thing. We you can’t if you try to save your child.

James Kemp  37:56  

You can tell them not to touch the hot element, because it’s, I know it’s pretty unread. But it will burn you. But one day, they’re going to touch the hot element. And they’ll believe you that it’s hot when you’re not there. And then No, no. And it’s the same with you know, we don’t outgrow any of that. 

Carl Taylor  38:11  

We’re just big kids wrapped in older outsides. But the insides. We’re still just honestly, Harry, we’re just Yeah, yeah, for sure. And we’re lying to ourselves, trying to convince ourselves that we’re not still those innocent little children that are perhaps throwing a tantrum because life’s not going the way their parents not giving them whatever they thought they wanted, or whatever is happening. So I think we’ve gone in some really interesting places. And I yeah, there’s so much popping from this. I want to remind people that if you’re lacking some of this stuff, the first point of leverage that I think makes sense, if you like the idea of a sovereign consultant, and I’ll be honest, even if you don’t want to be a sovereign consultant, because I had a realisation, I don’t want to be a sovereign consultant. Yeah, the offer code that James offers is still going to be relevant to you no matter where you’re at in business, so it could be still worthwhile checking out the offer code.co member that’ll be in the show notes. So you can check that out. Where else would you like to take this conversation? James, I don’t normally ask this. But I’m curious, like, you’ve got a broad range of places, where do you think would be a nice place to go from here?

James Kemp  39:09  

Ah, I think the word sovereignty is gonna be pretty interesting and pretty relevant. I mean, it has been for me, and I think it’s for an increasing number of people. You know, I live in here, in Bali. I live a pretty international life. I’ve got a company set up overseas. I’m a citizen of more than a couple of countries. You know, I’ve got four driver’s licences in my wallet here. And I think as people are, I don’t want to say waking up because I think it implies some grand conspiracy is, you know, someone puppet masters and listen to pulling the strings behind it. I wish I don’t necessarily believe but I think people are understanding that they can build a kingdom here on earth and lives life on their terms. And I think it’s also important to acknowledge that doesn’t need to look like anybody else’s. You know, I have a ton of people who come to me and are like, I just want to model your life. I’ve had a, people work with me and move to Bali with their family and work online and do you know, and go to the same gyms as me and stuff like that, and I’m like, kind of produced many, many clones, you know, kind of thing. But also, I’ve worked with a ton of people who stayed in the family home that dad passed down to them, you know, 30 years ago. And they operated with more leverage, and they were in a happy place, because they’re spending more time with their family, and they could do, you know, their hobbies and those things. And I think it’s time for people to really decide what life they want, and what they want their life to look like. And understand that you can design a business to feed that, because entrepreneurship got really flippin cool about a decade ago, right, everybody wanted to be an entrepreneur and a scraper and the word has been, the semantics are kind of almost ridiculous. But that’s not, a lot have spoken about why people get into business, not a lot have spoken about what a business can do for your life. Because lots of people, especially males, sacrifice a lot in the course of building a business and sacrifice their life in the process. And so I’m a huge believer that if you design your life first, then there’s so many options, whatever your skill level, whatever your desire, whatever your earning capacity, whatever your goals are, there are so many options to make that work. Right. You know, and I found, like working with clients over a decade, that if we start with their life, and then design the business and build the business around that, we get significantly better results. And if we build the business and try and fit their life around, not significantly better results just for their business, but significantly better results for their business, and their life and the people that they care about. So I’m a big proponent, you know, we’re here for a reason. We’re here to build businesses and make money and all these great things, but they enable a life. And anyone can choose what their version of sovereignty is. And I think they’re talking about the two different paths with you know, solopreneur ship and teams and these things we were party to a conversation while I was in the conversation about someone who’s building a business just like mine with 36 people and I’m building one virtual assistant and and both it wasn’t that one was better or worse than the other. But both of them are good for our lives and good for the things that mattered to us. So we made both of them work in that context. Absolutely.

Carl Taylor  42:20  

I think about that, that example of automation agency wouldn’t fully work well, in my head wouldn’t fully work if I was the one doing the work yet. I also know graphic designers who will follow a similar model to automation entities offering unlimited design service, and they are the designer. Right? Now I hallucinate that they probably don’t have good constraints around ensuring that their weeks aren’t just gobbled up. But if they took a leaf out of your book, and they took that same approach and offered it more exclusively, and they set days that maybe they were available, it wasn’t available every day, there’s no reason someone couldn’t take a similar model to automate NC be the person doing the fulfilment, and still have a lot more freedom and time getting away from the 5060 hour weeks that sadly, way too many entrepreneurs seem to get stuck in like I just, you know, I was there a long time ago in my IT business, but it sucks that they will get there and they get stuck. And especially if you’ve got a family, you know, you as you said, you’re kind of sacrificing the life. And I know that many men, they hide in their work, they hide in their business, because the other form of us Yeah, it’s an addiction, it’s an escapism, because if you know, they’d rather be in the chaos and the leadership that feels good in their business, then go and deal with the mess that’s going on back home, either with their kids or their wife or all the above, you got to face into that because otherwise you’re just escaping and you’re gonna get to, I believe you’re gonna get to your deathbed and go Oh, that wasn’t the life I wanted. I love this whole design your life first.

James Kemp  43:48  

100 percent. I’ve had a client recently that achieved some spectacular results and then unravelled, right? He went from 16 sales calls a week, which was taking up, you know, approximately 16 hours a week to none, because my methodology doesn’t use any sales calls, who’s selling via sending a document as the people will find when they download that template? And also from nine one to one clients to seven group clients. Yeah, right. So rather than serve his clients on nine hours, of course a week and more because he had, you know, open communication and other process of finding over 25 hours a week back with knowing impact on his income, its effective hourly rate, you know, is 10 times what it was, he found that he was there all the time with him. And he found that he had all this time and he found the old wherever I go there I am thing and it went through a period of huge struggle because he was using the work to avoid the things that he was avoiding. And there were issues in his life that he knew that the work distracted him from etc. And it put them back into the fire so it created chaos and another, the area of his life because it was an injury. Yes. Right. And people know this. And I make the distinction between knowledge and knowing, you know, knowledge is like, I’ve got it all up here. But knowing is like, yeah, I don’t if I don’t do something about my health soon, it’s gonna be really bad. If I don’t have a conversation with my wife soon, then this is going, you know where it goes. So it has changed, even for the better has consequences if things are in people’s lives that are unaddressed.

Carl Taylor  45:32  

You know, just a quick story from my own life. When automations he first got to the point where it didn’t need me anymore. I was at a certain level of income, we had financial freedom. So I first realised I had financial freedom outside of automation and see automation. And he didn’t really need a lot of me, it wasn’t it actually needed more of me than now, to be honest, but it didn’t need a lot of me. It left me sitting at home a lot, realising that I wasn’t fully happy in my relationship and thinking about all these other things going on. And I know that that relationship came to an end. Not totally because of that, but it put me in a space where I had to start dealing with me, I then was still avoiding things in that relationship, that eventually it was forced to ahead. And that thing is what cracked me open. Funnily enough, though, because it cracked me open. Some people listening might know this story. I couldn’t cope. It was a huge emotional trigger. For me, I’ve all of a sudden all my wounds of being abandoned as a child, here it was this woman abandoning me, I know, potentially you can relate to some of this dude, I can. And all of a sudden, I just I was like, I can’t deal team I’m disappearing for a bit don’t know how long for I’m just I went to Thailand, I’m going to Thailand, a good friend there, I’m going to my coach happened to be there at the time as well, like I’m going to Thailand. I don’t know how long I’m going to be there for. I wasn’t in Thailand for that long. But then I went on a road trip with my dad, like I just disappeared from the business, no slack, no calls, nothing. Eight months, eight months disappear from the business. So a big fact that I can now run automations on four hours a month is because of the gift of that stepping away for eight months, it’s like if I can stay away for eight months? Well, I definitely don’t need to be that involved. As much as I was trying to be involved before that happened. Because it was an escapism. And I was able to think I was able to start dealing with some of the crap was going on. And secondly, I think for many men, not just men, any business owner who’s often stuck in the day to day who’s got a bit of a team, the biggest thing that I usually have to give someone whether they’re paying me or not, is permission to step the fuck out of the day to day like to just give it up and go get over your own ego and actually give it up. That’s often what’s needed.

James Kemp  47:30  

Yeah, fully. Yeah, I was in a very similar situation where, you know, someone left my scenarios with the children more with me. And the responsibility of that, thankfully, my biggest desire was to lean into it, which was actually a surprise for me. Right? It was actually a surprise for me is like, I love being a dad, and I want to be here on them with me and those things. So I wanted to curl up in a ball. I wanted to, you know, pretend hope the world would just pass me by, and then I’d wake up and everything will be fine. But I had to go back into the fire. You know, I had to go through, like, unravel the past, you know, and the stories and all the things and the idealism of family and what I thought I was going to have in a family until the day I died, and go through it. Luckily, that’s my nature. Whereas I am relatively aggressive personality, and fighting, and getting a bit angry, and getting those things as in, you know, as I’ve got older there and more wires, they’re an easy energy transfer to me in terms of into motion and action. So I’m good at turning those things into turning anxiety into an anger and those things into motion and action. So I had to go through. So luckily, that was my default state, Well, luckily, but also, the responsibilities I had around me when I had to get going, it was an easy step for me. And that’s not that’s not easy for everyone, some people just need to stop, take stock, take the time, like you did recalibrate and then you know, build back on the journey that they want to be on themselves. And

Carl Taylor  49:26  

You know, from a personal point of view, dude, like seeing your journey, like I knew a little bit of what was going on, when it was going a little bit as it was going on. Like you’ve given me a little bit I didn’t know all the ins and outs and I’ve learned more since. But it shows in the shift of the James that I see and how you show up in business in life. The messaging the stuff you talk about, like you going back into the fire forged you into the man you are today, which is that stronger leader, King energy that is so needed in this world. So you know, I think, as with all these things, strategy of which business strategy, you go the solopreneur route and trying to get lots of leverage, like you’ve done or you go down my route of you build a big, doesn’t have to be that big, but you build a business that doesn’t rely on you so that you just truly own the money and you do other things if you want to. It’s the same, same outcome, different paths. And the same thing if you’re listening and you’re currently going through a challenge over relationship breakdown, empathy for you, it’s not great. And you’ve got two paths you can do, you can do my path where I just couldn’t deal, I need to run away, but in a way it was, I was running away from the stuff that I was distracting myself with. And I was ran towards exactly that I was gonna get to like, I ran towards myself, like you move. 

James Kemp  50:18  

Yeah, movement is required. Right,

Carl Taylor  50:22  

I ran away. But I ran, I ran into me. And that’s, sometimes that’s what you need to do. And then similarly for you, you ran into the fire, which forged meant you had to face all the same kind of things that I was working through over those eight months, you had to face it just in a different energy in a different space. Whereas I was like, I’m out. I’m just working on me.

James Kemp  50:43  

Yeah, yeah. And they’re both equally valid paths, and someone’s there at the end. Exactly. And it’s you. So it’s the responsibility of the individual to make sure that’s the most, you know, the most innate real version of you attend,

Carl Taylor  50:54  

if my experience and some of my friends, experience happens to you. So if you’re listening, and you’re currently going through or just been through this divorce, or long term relationship, breakdown, whatever it may be, you might get to a point where you feel like you’re really good, you’re like, I’m solid, I know who I am. And then you get into a new relationship, it’s kind of, highlight some of those things that maybe you thought you’d sorted out, that you haven’t sorted out. And that’s the beautiful thing of a relationship, in my opinion, in business, you’ve got to deal with so much stuff, your own stuff, and in relationship, I believe you can get to a certain level of solidarity, I don’t always I’m looking for solidity in yourself, by yourself. But until you then get into the world of relating, and the triggers, and the traumas and the childhood stuff that will start to come up in that you don’t really is my experience speaking from my own experiences? And so I’m projecting a little bit here, but it’s a worthwhile thing is what I will say. And if you’re in that journey, good, best of luck to you.

James Kemp  51:48  

Yeah, I think, to the people who are about to be on that journey, but no, no, they are. When, you know, I remember 18 months ago, you know, lying there on a Saturday and making great money and my hour, I was laying on my lounger next to my pool and Bali, and their kids playing around. And you know, there were things that weren’t easy. And me, I couldn’t put my finger on what was off. And I kind of had a suspicion that I didn’t admit, you know, and I was staring at the sky going is this that. And I talked about knowing, and I knew, but I didn’t want it to be true. And I made a lot of people are in that stage of they know that if they’re questioning, like, I’ve got all the things I wanted, I’ve got doing all the things I said I was gonna do, I’ve got this, I’ve got the money, I’ve got the thing, we’ve got the family, but it’s off, or something’s off, you know, and it’s only no one’s coming to save you from that only you can lean into it richer.

Carl Taylor  52:52  

So true. It’s getting very spiritual now, but it’s like the answer is in you, right? Like, that’s the only thing and peeling back the layers and understanding at all and how you choose to show up? I’m just thinking of Yeah,

James Kemp  53:13  

I think the same sentiments do come up in business as well. Yeah. People know that, you know, they’re in the wrong vehicle, maybe drove them to the destination they want but they’re on the wrong vehicle. You know, and I work with a lot of people who are in that stage of like, golden handcuffs. I’m making a million bucks a year. But I feel like I’m a prisoner in my own, you know, world because I’m singing and dancing on the internet telling everyone everything’s great. But actually, I hate what I do underneath. And I hate the people are in it. And I hate, I don’t want to burn it down. And eventually they do so but there are much more constructive ways to honour the skills and the experience of built up unnecessarily burning it down and, and transitioning to new vehicles these days, it’s never been easier. 

Carl Taylor  53:52  

100%. Absolutely agree to that. So if you are sitting there going, I hate my business, you got multiple routes out of that, you can sell the business, you can transition to something else you can remove yourself like I have from automation, and see, like, there are lots of parts of automation that I didn’t enjoy doing, hence why I got out of doing those things. So there are so many parts. And that’s just a couple of them, I think wouldn’t be really cool James if we to wrap things up. If you were to distil your three biggest obviously, you’ve gone through a lot of growth in the last 18 odd months right? or longer if you were to distil the three biggest pieces of advice or ways of thinking. To sum everything up for someone listening, no matter where they’re at, in their journey. What would you come down to as the three big things you want people to hear and take away. 

James Kemp  54:44  

The first is always put your own mask on first. You know, you’re everybody’s a leader to some degree and everybody signed up for something whether that’s in a relationship with children or business or anything or just the self, your primary way to grow is to put your own mask on first and give yourself and listen to your own needs. If you’re ignoring those right now, you will fail on whatever you’re going to do and it’s just a matter of time. Secondly, you are the cliche if you are the product of the five people you spend the most time with has never been more true in a world that wants you to be lots of things you don’t necessarily want to be. So you know choosing your environment carefully and choosing the people that are around you very, very carefully, is absolutely crucial. And choosing your allies and your enemies carefully, is essential as well. The world wants you to be something, other people want you to be something. And if that’s not aligned with who you want to be, then you need to cut them out. Thirdly, as we are all suffering, we can choose the life, you may think you don’t have any choices whatsoever. But you know, we are all sovereign and we will get to choose what our life looks like. It might not be available to you next week, or next month or next year, it might be a decade away, you know, to have the ultimate life that you imagined that you can do. But we’re all sovereign and we’ve got to build it, we’ve got to take responsibility for it and advocate for ourselves about what it what we want. And if you do that, you will get there and it will be inevitable. You know, I’m on the path back to running a multimillion dollar consultancy business, you know, I’ve set a goal to have $5 million profit and a consulting business. Every day, I get up and I act like I’m running a $5 million consultancy, I set the standards of that, I live like that, I make decisions like that I invest like that. And I pursue that. And then I know that if I do that it will become because I’ve been there before. I know that if I act as if my goals have been achieved, not and that doesn’t mean you know, I’m going to fly first class, you know, when the credit cards, you know, at its maximum limit and spending like one, but I’m acting and taking the standards and embodying. And if you want to be sovereign on this earth, then you need to act to the standards, that of the person you desire to be. And if you do that, then the person you desire to be will become inevitably

Carl Taylor  56:29  

That old chestnut of the personal development world b times DU equals have when you be the then do, and then you’ll have and you can reverse it. I want to have these things, people who have that need to do this. To do those things. I need to be this. So yeah, I love that. That’s really great wisdom, some amazing pearls there and really appreciate you know, opening up across various areas on this episode. And it’s always a pleasure to chat, man. Apart from the offer code.co Is there anywhere else you would recommend people best find you learn more about sovereign consultant or just you in general? Yeah,

James Kemp  57:06  

If you follow me on Facebook or find me on Facebook, then you get to hear me talk about my hatred for both goals and my disdain for atomic habits. 

Carl Taylor  57:15  

A lot of it yet I will test James’s posts on Facebook, or one of the few that I actually enjoy reading, sometimes I don’t love them. But most of the time I do. Yeah, there’s you know, there’s only a handful of people, I would say that that’s true. I’ve enjoying reading their posts on Facebook. So recommend that. Thank you, dude, thank you so much for being on the show. And dear listener, if you’ve been enjoying this episode, as well as checking out James’s stuff, you can also like, follow, leave a recommendation on this podcast and you know what would be even more helpful to the world. And it will help me too, is if while listening to this episode, someone came to mind could have been a friend, could have been a team member, could have been a relative, someone came to mind that you’re like, hi, they should hear this. The best gift that you could give them and me is to grab the link wherever the share link is on the tool. You’re listening to this if you’re on YouTube watching this great and share it with just go hey, I was watching this, listen to this and you came to mind you should check this out a couple of things one is going to help them because there’s some content here that you clearly thought was relevant to them. And it’s going to expose someone new to this podcast and I deeply appreciate that because it helps spread the message and help. I know James is gonna appreciate that people hearing his episode as well. So if that happened to you, please share this episode with that one person that came to mind. It’ll be a great gift that you give them and me at the same time. As always, if you haven’t left a review, and you’ve been listening for a long time, appreciate those reviews on your favourite podcast platform of choice. Until next time, keep up the journey you’ll find all the show notes, everything you need at rising dot show rising dot show. Till next time you’ve been listening to Entrepreneurs Rising. Thank you, dear listener, for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising dot show. Rising duck show you can find a show notes for this episode and all other episodes as well as links to socials and the ability to reach out and connect with me, make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

113: Revolutionize Your Operations with SOPs That Rock, Not Suck

Entrepreneurs often find themselves in a perpetual juggling act, trying to balance growth, sustainability, and their own sanity. However, there’s a game-changer at their disposal, one that can transform business operations – it’s Standard Operating Procedures (SOPs).  But not just any SOPs – SOPs that rock, not suck.

In today’s episode, we talk about SOPs and why having procedures that don’t suck is the key to unlocking the full potential of your business. 

SOPs are not just about creating a rulebook for your team to follow blindly, it’s about creating a symphony of efficiency, a choreography of productivity, and a masterpiece of consistency.

SOPs that suck are more of a hindrance than a help. They lead to confusion, mistakes, and frustration. 

But SOPs that rock, on the other hand, lead to streamlined operations, empowered teams, and ultimately, a thriving business. It’s time to revolutionise your operations with SOPs that rock, not suck. 

IN THIS EPISODE, YOU’LL DISCOVER…

  • Breaking free from owner dependency – the power of SOPs (00:33)
  • The ultimate guide to crafting SOPs that don’t suck (2:07)
  • Involving your team in creating your SOPs – the game-changer for your business (05:05)

QUOTES

  • “If you want to create SOPs that don’t suck, you need to make them usable.” -Carl Taylor
  • “People own what they help create.” -Carl Taylor
  • “If you’ve got people in a role, one of the best things you can do is get them to create the SOP so that they take ownership and accountability.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Let’s talk about SOPs that don’t suck. 

Welcome to Entrepreneurs Rising. I’m your host, Carl Taylor. If this is your first time tuning in, welcome. Glad to have you. Hopefully, if you like this episode, have a listen to a few others, and if you really like them, hit subscribe and continue to get notified every time we drop a new episode. If you’re a time listener,  welcome back. Great to have you. And if you’re tuning in on YouTube as well as podcasting platforms, great for you to be able to see me. I can’t see you, but you can see me now. 

Today I want to talk about SOPs. If you’re not familiar with the term SOP, it stands for standard operating procedure. If you want to build a business that doesn’t rely on you as the owner for the rest of your life, SOPs are what you need.  Basically you need to document how you do things or how you want things done. And that’s an important distinction. There are two different ways you can do an SOP. You can do an SOP based on what we currently do, here’s how I do it. Or you can create an SOP of here’s how I want it to be done, which may not match how I currently do things. We can talk a little bit.

About that in a moment.

But SOPs are really crucial. They’re not the only thing some people think, oh, just building SOPs and systems is what’s going to build a business that works without me. That’s not true. We have a human element called people team. Very important aspect, because they’re usually going to be the people who do follow your systems and SOPs. And this is a crucial thing, because if you want to create SOPs that don’t suck, you need to make them usable. I have met countless people, and I’ve done it in my own business journey as well. Where in my it business, for example, we had these big fat manuals, physical printed manuals that we created, which was like all the SOPs. But here’s the problem. It was in this big manual. The team members very rarely went and picked it up off the shelf and opened it, even though they were encouraged to do so. And often the content was out of date. So physical printed manuals probably aren’t going to be the right thing, unless maybe you’re in manufacturing or you’re in a place like that. That makes sense.  they’re not on a computer.

They don’t have a device or a screen.

So SOPs that don’t suck. The first rule is it needs to be accessible and it needs to be right where the team member needs to use it. If you have people where they have to go and search for it, you’re already creating SOP. That sucks. You want to have it right where they are. If they’re in the browser, you want to use a tool like guru, which is a web app which has a browser extension. And that means that if they’re in Google or wherever it is, they can click this guru and it can either automatically expose the SOPs and knowledge base that they need, or they can do a quick search, never leaving the tab, never leaving the browser right then and there. If you’ve got custom software, you want to build helpers and elements inside your software, which give them the SOP instructions inside the app, making it really clear so they don’t have to go and watch a video or go somewhere else. The second thing that you want to make sure is you want to ensure that you’re speaking for two different types of people, because you’re going to have two types of people who typically go through an SOP.  you’re going to have people who are, um, brand newbies. They’re doing this process for the first time. And so those people need a lot of detail. They need handholding, they need videos, they need to know where to find this and how to do that thing that they’ve never done before. So they need a lot of detail. The second type of person who’s going to be using this SOP, and you do want them to use the SOP, are the people who have done this a million times. Because here’s what happens. If people get lazy and if they’ve done it a million times and there’s too much detail in the SOP, it’s easier to not use the SOP and just go from memory. But if they’re going from memory, I guarantee you they’re probably missing steps. Or if you’ve made changes to the SOP, they’re still doing it the old way and haven’t seen the new way of how it needs to be done. And so you want to create these more checklist, overview style,  SOPs for those people, the people who have done it a million times, where really it’s just making sure they haven’t missed anything important and that they’re aware of anything that may have changed. And if they’re like, oh, I don’t know how to do that thing that’s new, or I’ve forgotten, they can click through. They can get into the detail that the newbies need to figure out how to do that thing or to remind themselves of all the details if they’ve had brain fog or just forgotten. So you want to have these two levels in your SOP. The high level overview checklists as well as the detail nitty gritty. 

Here’s how to do things. So you need to make sure they’re in the right place, surfaced, not somewhere they have to go searching for, but they’re in the place at the time they need it. If you have physical bricks and mortar store, a simple SOP can be a sign up right in front of them where they are, which reminds them of something or tells them how to do something, right. It doesn’t always have to be this digital, complex thing. 

The second thing you need to do is you need to have these two different levels, the two different ways that you’re communicating. 

And then the third thing is, if you want to make SOPs that don’t suck, is you need to make it easy for you to create and for your team to create. Because SOPs that don’t suck ultimately need to be created, ideally by the people who do these processes over and over. In the beginning, a business owner often creates, here’s how I want it done. And they wonder why they can’t get their team on board. Because the teamwork involved in the creation process. One of the best things I ever got from a great book called The Great Game of Business is people own what they help create. They’re accountable, and they take ownership of the things they help create. And so if you’ve got people in a role, one of the best things you can do is get them to create the SOP so that they take ownership and accountability over improving and having that SOP, rather than you as the owner going, here’s how I want things done. 

Now, that said, the quickest way for you as an owner to get things off your plate is to take a video. But I can tell you, watching a video is one of the worst ways for your team to learn how to do something, unless they visually need to see it as an example, but it shouldn’t be the only way that they follow an SOP. So you create the video, but you need someone or something to take that video and turn it into the,  high level overview and the step by step details and screenshots. So this is just, again, a quick one about SOPs. It’s a really important thing you need in your business, but you do not want to create SOPs that suck because otherwise you’re just wasting effort. You’re going to create a big manual that no one ever uses and you’re going to get frustrated with your team because you’re like, it’s in the documents, why aren’t you using it? Of course they’re not using. It’s not easy to use. It sucks. It’s confusing, it’s overwhelming, and it’s easier for them to just do it without it. And then you get frustrated because they make mistakes, because the SOP sucked. Don’t make SOPs that suck. Follow these rules. If you need to listen to this episode again, or if you’d like some help, you can always reach out to me and talk about some consulting or joining the Dadpreneur programme. So until next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

112: How to Steer Clear of Making Dumb Decisions

Every decision made in business can have profound consequences, both positive and negative. And “dumb decisions” hinder the progress of a business and keep you away from success.  

In this episode, we talk about the hidden costs of dumb decisions, how to mitigate them, and the three key factors that need to be considered.

Entrepreneurship is not merely a journey; it’s a personal development odyssey. With each step forward, entrepreneurs encounter a myriad of choices that can make or break their ventures. 

In the pursuit of success, unveiling the true cost of dumb decisions is an essential step. 

This episode offers a unique blend of personal anecdotes, strategic insights, and practical wisdom to help entrepreneurs make more informed choices and rise above the costly pitfalls of entrepreneurship.

IN THIS EPISODE, YOU’LL DISCOVER…

  • Three key factors for subscription-based businesses (00:53)
  • The consequences of having a fear-based mentality in business (03:39)
  • The importance of seeking advice and reviews from advisory boards (07:42)

QUOTES

  • “Utilisation breeds retention, referrals, and ascension. If clients are not engaging or utilising your products and services, then they won’t ascend to a higher level of service or add-ons you might have.” -Carl Taylor
  • “If you have a subscription-based business or a recurring services model, and you’re making decisions that will impact your users, run it through the filter and assess if this is going to create more clarity or more confusion.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

I’m going to talk about dumb decisions.

Hey, welcome to another episode of Entrepreneurs Rising. I’m your host, Carl Taylor. This is the podcast for you. If you’ve been in business for a while and you’re on the journey and you’re looking to grow eyes as an entrepreneur, because I believe that entrepreneurship is the greatest, if possibly the second greatest personal, development journey you can ever go on. If it’s the second greatest, it would only be in contrast to a relationship. An intimate relationship is also one of the biggest personal growth journeys you can go on when you are, wanting to make things work. 

Now, that’s not what this podcast is about, though. This is about the entrepreneurship journey. And in particular, we focus on business, investing, finance, as well as how do you actually have a balance in business? Now, today, though, I want to talk about dumb decisions. You see, today at the time of recording, I am a part of an advisory board of a very large software company, and they have made a decision that I personally think is really dumb, like super dumb, and I’ve told them so because that’s my job. If I’m on an advisory board, if I was on your advisory board, if I think you’ve made a dumb decision, I’m going to tell you that it’s ultimately your core, what you do with it. But I’m going to make my opinion known. And, while I won’t go into the details of what decision they’ve made, what I can share are some of the lessons you can take away and a story from my own life. You see, if you’ve got a subscription based business, a recurring revenue based service business, or a software business, there’s really kind of three key things you always really want to try and do. 

You want to create clarity and reduce confusion and fear at the conversion point, at the sign up, right. So if they’re looking at your plans, you want them to be crystal clear. If you’re, selling a subscription, there should be clarity as to, this is the plan for me. you’re trying to reduce any fear of, well, what’s going to go wrong and what might happen. so you might have guarantees, you might have all sorts of different strategies that you’re trying to increase clarity and reduce confusion and fear.

The second thing that you are looking to do is you want to encourage utilisation, because with a subscription service, if someone’s not utilising your service or your software, then they’re not going to stick around. Now, you might have a really low cost thing and maybe you have a percentage of clients who will keep paying for a service even though they’re not using it. I’m definitely guilty. there are things that I pay for that I do not use. however, in general, utilisation is what breeds retention, referrals, all the good things, and ascension. Because you don’t just want retention, you usually want ascension. And if they’re not engaging and utilising your products and services, then how are they going to want to ascend to a higher level of service or add ons that you might have?

And then the third thing is you’re wanting to eliminate frustration points. We’ve all got them. All of our businesses have. Somewhere along the line, there are points in the client experience where they hit a frustration point. And your job as the business owner, as the product designer and for your team is to always be looking for where are these friction points, these frustration points? And how could we eliminate that frustration point without creating, ideally, new ones? We’re looking to eliminate frustration points, not add new ones or the ones that we’re going to keep in place. 

We’re doing it with a very clear business understanding of why we’re setting a boundary. And we know it’s a frustration point, but it’s our boundary as a business owner or as a business. So there are times that you might have frustration points that you don’t eliminate. Automation agency definitely has some of those, I’m aware of that. But there was a mistake I made very early on in automation agency’s journey, probably, eight and a half years ago, I’d say. Now, where I had the mentality that we were like a mass market gym, with a gym, typically when it’s mass market gym, what they’re looking to do is sign up as many people as they can, especially ideally around January, the new year’s resolution period, and they will then go and probably won’t stay. Well, they won’t come and use it, but they’ll still keep paying for their subscription, they won’t cancel it. And those are the most profitable customers that the gym has. Why? Because they’re paying the money and they’re not actually utilising the service. There’s not creating any wear and tear on the equipment, they’re not running into any capacity issues of having too many people in the gym at one time. They don’t need more trainers because those people are just paying money and not actually using the service.

And so I had a similar mentality for Automation Agency in the early days where I was like well, and it’s true, the clients who sign up to us and don’t use us are our most profitable clients in the short term, right? They’re paying and they’re not utilising the service. So therefore we don’t need as many team members because we can go, okay, this percentage aren’t using us. And so that was the original idea where we didn’t have what we now call an active task limit. It was just we knew some people would be using us a lot in one month and then other times they wouldn’t. And that still is the case today. There still is this kind of those people who use us consistently every single month. Those who use us a lot in one period and then don’t use us a lot, then they use us a lot and then they don’t use us a lot. So that trend still continues. But we used to not incentivize people to use us. If anything, we had ideas of ways we could probably help people use us, but we were like, well, we don’t want them to use us because then we’re not making as much money. And I’m not proud to say that that’s where my head at because that’s very much a, lack and fear based mentality. It is not the mentality. You want to have to build a successful, profitable company. You want to have a more abundance mindset. And when we shift to in a more abundance mindset, it meant that we started going, well, how do we actually get people using our service? Because yes, that might cost us more money, but deep down at a soul level, it feels far more fulfilling to know that we’re actually serving and adding value. Like if I truly was like, how do I add the most value to my client? I would be encouraging them to go, hey, you’re not using us. You know, you’re paying for this service. Here’s all the things we could be doing for you. And so over the years, we’ve tried various different ways to do that. Some worked successfully, some didn’t. Right now I think we’ve got a really good rhythm of how we’re able to promote both to prospects and customers ideas of how they could use us by showcasing what other clients are doing, which then generate ideas for them to go, oh, I could do that too. I could do that. And we found that’s been quite a successful strategy for us. But the point here is when we did shift from that fear based mentality of oh, well, our most profitable clients are the ones who don’t use us, to actually, how do we incentivize them to use us?

While our cost did go up, we did also benefit in three ways. One, I’ve already mentioned, which was more of a fulfilment piece, internal peace, morality. I just felt better knowing that we were actually serving people rather than just kind of taking people’s money. but also we found that we have higher lifetime values. Those people either stayed more or if they didn’t stay for a long period of time, they’d upgrade to higher plan levels or they would pay for add ons and extras in a short period of time and then they’d cancel later. So overall, the increased lifetime value, on average, over a client went up. The second thing is it’s resulted in more referrals, because if you’re getting good value out of the service, even if you choose to cancel, you might tell all your friends about how great it was and then you’re still on the database. This is the other part where the lifetime value comes in. Someone might cancel and then a, year later, because they’re still receiving emails and communication from us get retriggered with. Oh, yeah, because we’re prompting them, hey, there’s some things we could do, they come back, which further increases the lifetime value. Now, the reason all this comes up is this company that I advise have made a decision that ultimately impacts all three of these key areas. It’s increasing, in my view, it’s increasing confusion and fear at the sign up. It’s disincentivizing utilisation so it will have an impact on retention and it’s creating new frustration points, not eliminating existing frustration points. So therefore churn is going to go up, people are going to leave and cancel the service. Now, obviously data will be the proof, but I’m starting the dialogue, seeing if I can help them change their mind. And I’m saying, like, what is the business goal that you actually have? This whole decision you’ve made, what was the business outcome you were looking to achieve? Because maybe there’s a better way we could achieve that outcome without creating all this confusion, fear, disincentive, of utilising the service and frustration points. And so what I want to leave with you today is if you have a subscription based business, you have a recurring services model and you’re making decisions to make changes to your service that will impact your users. Run it through the philtre. Is this going to create more clarity or more confusion at the sign up phase? Is this going to increase or decrease fear? Is this going to decrease the fear of signing up and that this is the wrong product for them, or is this going to decrease that or increase that? is this decision going to incentivize more usage of the service to use you more and actually extract more value out of what you do? Or is this actually going to disincentivize them to use you and to lean on you? And then the final question is, does this decision, will this eliminate some existing frustration points the clients have, or is this just going to create new ones? Now, as I was saying at the beginning, there are going to be times that there are certain frustrations you know a client has that you don’t want to solve. And that is okay as long as you’re consciously making that decision, knowing that you’re creating a frustration point, that will probably lead to churn. But there are times you need to have solid boundaries around how the business works or what you want to personally put in.

For example, if you had a business where the frustration is they want to talk to you, the owner, but you’ve put a boundary of going, well, I’m not available for those things. That’s a frustration point. You are choosing not to solve that frustration point. So we’re all going to make our share of dumb decisions. You’re never going to avoid dumb decisions. I make plenty of them. I’ve only shared one example and no one is immune to it. Big companies are probably more likely to have it because they have thousands of staff and more people to make these mistakes. The point is, if you’re going to make a core decision, run it through those philtres. Don’t make dumb decisions. Review it and get an advisory board. Get people who can advise you so that you can run your decisions and see get other people to poke holes in it. I’m going to leave it there. Until next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

111: The Entrepreneurs Journey of Ever-Shifting Goals

Entrepreneurs are notorious for boundless optimism.  We see opportunity in every challenge and set our sights on grand visions. 

Although this is truly remarkable, there’s a twist in this tale. While we navigate the entrepreneurial seas, there’s one constant truth we must embrace: the horizon is ever-moving.

In this bite-size episode of Entrepreneurs Rising, we unravel the adventurous journey of entrepreneurs and their ever-shifting goals. 

As you make progress, the horizon keeps slipping away and seems to be always out of reach. We now experience a new predicament of inexplicably shifting the goalposts.

As you recalibrate your approach to success and happiness, let this episode be your compass. Discover why business is not just about chasing horizons; it’s about the exhilarating adventure that unfolds along the way.

IN THIS EPISODE, YOU’LL DISCOVER…

  • The power of entrepreneurial optimism: A journey into forward-looking minds (00:21)
  • The art of setting your horizon in business (00:36)
  • Cracking the code to happiness: A fresh perspective on measuring success (02:21)

QUOTES

“Happiness comes from looking at where you started and seeing where you are now.” -Carl Taylor

“If you’re really wanting to measure your success, do it by looking back and seeing how far you’ve come. Don’t do it by going, ‘here’s how far I still have to go.’ That’s only going to set you up for misery.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

You’re never going to reach the horizon. 

Hey, welcome to another episode of Entrepreneurs Rising. I am your host, Carl Taylor. And today it’s a really quick one, but I just want to talk about this thing that we entrepreneurs do, and that is that we often are so optimistic and we look to the future. 

We’re goal setters. We’ve got vision. We go, this is where I’m headed. And that’s amazing. I’m not saying don’t do that, but here’s the challenge. When we’re constantly looking forward, we’re looking at the horizon. And if you got in a boat right now and you sailed towards the horizon, that’s where you’re headed, to the horizon. You would never make it. You’d never get to the horizon. You know why? Because the horizon keeps moving. You would hit land before you would hit the horizon. But this is what we as entrepreneurs do, is we set our goal as the horizon. But every time we make a movement and we get close to it, we seem to shift our goalposts. We keep looking at our success, of how far away from our goal we are, rather than looking at where we’ve come. 

So today’s lesson, super short. Set your horizon, know where you want to go, have a vision, but also realise that you’re going to keep moving. That it’s just natural. You’re going to keep moving those goalposts no matter what. Either you’re going to get there and then you quickly move it, or before you even get there, you’ve moved the goalpost. I still remember there was a time when I sat with some friends and, uh, we used to be in a mastermind together. This is 15-20 years ago. I don’t know. I’ve lost track of how long ago it was, but it was a long time ago. And we, all of us, we would get on Skype. That’s how long ago it was. We’d get on Skype every Monday and we all had the same goal. If we could just have $100,000, if we could just be making $100,000 a year, we thought we would make it. Well, I make significantly more than $100,000 a year now. And there was never a moment where I even was like, oh, wow, I’ve made it to 100,000. It didn’t even happen because the number had already moved by the time I got there. 100,000 was no longer enough anymore. That horizon keeps shifting. 

So the secret to happiness is not measuring your success by how far away from this elusive goal that you’ll never reach is happiness comes from looking at where you started and seeing where you are now. Looking back is where you’ll find your happiness. Well, I could also say in this moment is where you’ll find your true happiness. But if you’re really wanting to measure your success, do it by looking back and seeing how far you’ve come. Don’t do it by going, here’s how far I still have to go. That’s only going to set you up for misery. Have the vision. Know where you want to go. Keep reaching for it because it’s going to stretch you and push you. But don’t forget about where you’ve come from if you haven’t done that recently, just take a moment if you’re driving right now, or you can stop whatever you’re doing and just take a moment and write down some things and think about where did I start? Where am I now? What are all these things that I once said I wanted, that I now have? Where have I gone past my wildest dreams of what I thought I could achieve because I’m there right now. If you told me 15 years ago that I’d be where I am right now, I would never have believed you. And yet, in this moment, I still have Horizon dreams. I don’t feel settled. I want to keep going. 

Yet an earlier version of Carl would have been, uh, like over the moon to be where I am, and I am when I remember to look back and see how far I’ve come. So look back, see how far you’ve come. Till next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

110: To Offshore or Not to Offshore? Making Strategic Staffing Decisions

As you go through the journey of entrepreneurship, a conundrum often arises that has the potential to shape the future of your business.  It’s a dilemma that leaves many business owners grappling with complex decisions – to offshore or not to offshore.

In this episode of Entrepreneurs Rising, Carl explores the multifaceted aspects of this dilemma with a blend of business logic and personal emotions.

Uncover the social and economic impact of such decisions and explore how offshoring can transform the lives of employees in lower-cost countries, offering them opportunities to support their families and communities in meaningful ways.

This discussion will help you navigate the intricate web of offshoring choices. Join Carl Taylor in this enlightening podcast episode and embark on a journey to discover whether offshoring is the right path for your business.

IN THIS EPISODE, YOU’LL DISCOVER…

  • A moral dilemma – do you need to offshore your staffing requirements? (00:51)
  • The financial benefits of hiring offshore (02:10)
  • What you need to consider before you hire offshore (03:52)

QUOTES

“It comes down to being a personal decision about where you sit and how you feel about offshoring staff. But if we take a pure logical business approach, offshoring just makes sense.” -Carl Taylor

“You can make a business decision to make sure that you’re looking after you first.  Because when you’re looking after you, then you can create new roles, new opportunities where you can hire locals.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Carl Taylor: Offshoring staff. Should I do it? The moral dilemma. 

Welcome to Entrepreneurs Rising. I’m your host, Carl Taylor, and this is the podcast for you. If you’ve been an entrepreneur for a while, or maybe you are just starting out, but typically this is more if you’ve been in business for a while and you’re going, how do I move to that next level? Well, you’ve already heard we have a great quiz. Freedomfinderquiz.com highly recommend. You check it out, which will show you what level you’re at and how to move up to, ideally, become an owner of your business and not an operator of your business. And once you’re an owner, then you can look at building wealth outside of your business, as well as making the business you have more valuable as well. 

Now, today I want to talk about a topic that came up recently inside the Dadpreneur programme, where I coach and support a community of dads who are entrepreneurs who are ultimately looking to build a business that they own, not operate, so that they can have a work life balance. They can actually be there for their lover, their wife, their family, their kids, and not just work, work, work, and feel underappreciated all the time. 

What came up is we identified in one of our clients that he has two roles in the business that are 100% done remotely by local staff. And the moral dilemma that comes up is these are great people, very friendly, happy people. They just cost a lot more than if he took that same role offshore, whether that be to the Philippines or some other more developing or just lower cost of living location rather than Australia. And this is this moral dilemma that comes up a lot. Should I offshore my staff or should I not? And I can’t tell you what the answer is for you, because I think it really does come down to being a personal decision about where you sit in, how you feel about it emotionally. If we take a pure, logical business approach, offshoring staff just makes sense. You can take something that might cost you $100,000 a year and turn it into a $25,000 a year cost.

You can literally take a cost and make it quarter and get the same output or very close to the same output. so from a pure financial business sense, it just makes sense. Not every role can be offshored. You really need to think about it. Do they need to engage with people? Are they going to potentially care if they hear, let’s say, for example, a Filipino accent on the phone, if they’re talking to someone? if it’s all written, they’ll probably have no idea that they’re not talking to a local. And this is not something that just big businesses do. 

Sometimes people go offshoring. Well, that’s what the big companies, that’s what telcos and banks do, and they do here in Australia, at least. We talk to Filipinos all the time. Instantly. I get a phone call, often at the end, I’ll be like, salamat, which is, thank you. In, Tagalog Filipinos. And they’re always kind of surprised, I think, that I realised that they were Filipino and I’m thanking them, but it’s so common. But small businesses too, and our small business, when you’re providing for a family, you’re keeping someone employed, you’re putting food on their table. sometimes we employ family members or friends, and so to all of a sudden tap that family member or a friend on the shoulder and say, hey, I like you. You’re still my friend or you’re still my blood. But, I’m going to take your job and I’m going to take it to the Philippines. That can be hard. So you’ve got to be able to really reconcile what’s right for you, what’s right for the business. Some things to think about, though. If right now, employing locals is preventing you from actually having a profitable business, that you can take cash out of your business and you can live, then that means that you’re putting everyone’s needs before your own. You’re paying your staff, you’re paying your friends, you’re paying everyone else before you’re paying yourself. And so you can be a martyr and do that, or you can make a business decision to make sure that you’re looking after you first. Because when you’re looking after you, then you can create new roles, new opportunities where you can hire, locals. So I have a big team of Filipinos at automation agency. But at the same time, we have, at various times, hired Americans, Australians, we have hired people in these different roles.

At different stages as we’ve grown. If you can save some money now, which means you can provide for yourself and build the business to actually be around longer, you will be providing far greater impact. The second thing to consider, if impact is important to you, keeping someone employed in, let’s say, Australia, we have a high cost of living here and so keeping them employed, obviously helpful. Whereas if you employ and you pay quite well based on, let’s say, Philippine Standard, I’m just going to keep using Philippines. But there’s plenty of places around the world you could be hiring, but in the. You’re. When you’re employing a Filipino, you’re usually helping put their brother, sisters, cousins through university and college, because that’s what they do. They pay for that. usually they become the main breadwinner of the family, paying for groceries, taking over rents and mortgages. So you’re not just helping feed one person, you are usually actually, now a whole big family of Filipinos are being, provided for by what you do. And they’re really loyal and hardworking, whereas an Aussie, you look after them. They’re able to live a really luxurious lifestyle here in Australia. But the impact to their life may not be as great. Everyone has individual circumstances. I can’t say what will or won’t be. That’s not the purpose of this podcast. This episode is really just to get you thinking about if you have roles in your business right now, especially if they don’t have to talk to people. But Filipinos can definitely talk to people. Do it all the time. We got great Filipino salespeople. We got great Filipino, account managers, project managers. So you can get on Zoom calls, they can get on phone calls. But if you’ve got a role right now that could be done anywhere with an internet connection and you’re hiring locals, you may be paying more than your business can bear. If you can afford it, and it makes sense, and it’s giving you a strategic advantage to have locals, I’m all for it. I have nothing against hiring locals. I do have a problem, though. If you’re being a martyr and you’re building a business that doesn’t provide for you and your family, but you’re providing for all these others because you’re, spending a lot of money on local staff that really you don’t need to be. I’m going to leave it there. If listening to this podcast has outraged you, I want to hear from you. If this has got you really deeply thinking and you want some help, reach out to me. Love to help. But ultimately, think about it. What roles in your business maybe that you think you can’t afford yet. Maybe you got new roles, not even existing roles, new roles you’d love to hire, but you can’t afford them. That if you started looking at a more global marketplace, you might find you can. So offshoring, it’s not a dirty thing. It’s not a bad thing. It’s just figuring out if it’s right for you.

Till next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

109: Lessons from Amazon is Crafting Effective Loyalty Programs

The brainchild of one of the world’s most influential e-commerce giants, Amazon Prime, is a sterling example of how loyalty programs can revolutionise your business. At its core, Amazon Prime offers subscribers a simple yet irresistible proposition: pay a fee and unlock a treasure chest of benefits, including free, often expedited, shipping, and exclusive content.

In this episode of Entrepreneurs Rising, we dive into a known loyalty program and discover its amazing ability to transform occasional shoppers into steadfast advocates.  

Loyalty programs are not just about retaining existing customers; they are about increasing customer spending, repeat business, and building a community of advocates who champion your brand.  And Amazon Prime has mastered this.

Now, the big question is, how can you replicate this success in your own venture? The answer is clear. You must craft a loyalty program tailored to your unique business model and customer base. But how can you do this?  Let’s talk about it…

IN THIS EPISODE, YOU’LL DISCOVER…

  • Amazon Prime – what it is, what are the benefits, and why it’s a successful loyalty program (00:49)
  • The importance of having a recurring revenue model in your business (01:59)
  • How to implement a pay-to-play loyalty program (03:27)

QUOTES

“If your business does not have a recurring revenue option in it, I highly encourage you to add one in some way, shape, or form.” -Carl Taylor

“Get really clear on the purpose of your loyalty program and depending on those goals are the benefits that could incentivise people.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Carl Taylor  00:00

How can you use a trick from Amazon to grow your business?

Carl Taylor  00:17

Hey, welcome to another episode of entrepreneurs uprising. I’m your host, Carl Taylor. And today, I want to pose a question to you for how you could apply something that Amazon does very successfully in your business. And this actually comes about because this is a conversation that I’ve had with one of the dads in the dad printer program, we’ve been talking about loyalty programs for his business. And in particular, I had been encouraging him to look at creating a pay to play loyalty program, you see, if you think about Amazon, they have a thing called Amazon Prime. 

Now, you may be a member of it, maybe you’re not. But Amazon Prime is a genius thing. It’s basically something you pay an annual fee to be a part of, well, actually, I think it’s a monthly fee now. But I think when it started, it was an annual fee. And so you pay a certain amount to be an Amazon Prime member, and they load it with all sorts of benefits now, like Amazon prime gives you access to like a version of Netflix. But the biggest benefit really, and it’s genius, is when you’re purchasing something from Amazon, you can get free shipping, and usually free, expedited shipping, even international or local. And it usually means like, depending on where you are in the world here in Australia, it’s not same day, but I believe in some states, if not all of America and North America, it can mean you can get same day or next day delivery. So the real benefit of being a member is the speed. Right, the speed of delivery, which encourages you to does for me, it encourages me when I’m thinking I want to buy something, oh, let’s see it, Amazon has it because I’ve got Amazon Prime, which will mean it’s free delivery, and I might get it in the next couple of days. 

So it’s a loyalty program that encourages me to come back and spend with Amazon on a regular basis. And for them, it is a recurring cash flow model, a recurring revenue model, which, if your business right now does not have a recurring revenue option in it, I highly encourage you to add one in some way, shape or form. And this could be the play, you know, if you’ve got more retail store where they can’t pay you a subscription. If you’re a service based business, you could productize into a subscription base, probably fairly easily depending on what you do. However, if you’re more retail bricks and mortar style business, it’s probably a little bit more challenging, but not impossible. And you could learn some lessons from what Amazon does with Amazon Prime. So what is the thing that keeps me paying, though? What if I’m not buying anything? Well, that’s why they bundle in all these other benefits and bonuses so that the fact that I’m going one paying this money, I don’t go oh, well, that doesn’t make sense. The way I compute it is I go well, I’m paying this much money if I do at least one order. That’s how much shipping I’ve saved. So that’s one way of looking at how much money am I saving? But by doing this, like how many orders do I need to do to get my value. But the second thing is because it’s like, oh, well, then I get access to their version of Netflix, Amazon Prime, and it’s got exclusive shows on it. It’s another way to logically tell myself I this is worth my money, even though to be honest, I very rarely log into Amazon Prime and watch anything from it. But it’s nice to know that I have it because the real benefit for me is the free shipping. So how do you apply this in your business? Well, could you create a pay to play loyalty program? Now if you want to do that? Here’s a few things that I would think about. I would really look at what is the price that your market can pay? Right? Like you might go, it’s not worth it at $4 a month for the hassles the failed credit cards. And I probably wouldn’t do if your Amazon scale and they got lots of people, they can get away with a $10 a month thing. 

But if you’re a smaller business, you probably better off doing it as a quarterly or annual kind of thing where it’s like $99 a quarter or $99 a year or $1,000 a year, you know depends on whether you’re business to business business to consumer, how you’re going to prices. But you’d create a benefit where it’s like you can sign up to this thing where you become a member. So it’s a club, it’s a membership. And it’s about giving them status, and loyalty. And ideally you want to value stack. So for example, if you’re a business that let’s say you’re a restaurant, if you’re a restaurant right now, right? And you say hey, do you want to join our membership, it’s $99 for the year, what you want to do is you want to throw in a couple of $100 worth of value. So that when I’m paying you $99 Right now, I feel like I’ve walked away with more than $99 value. So it’s not a one day I’ll get the value. It’s I’ve actually got it today so it might be like well when you when you sign up actually get a better even better example than the restaurant. Heights is a cinema here in Australia. There one is when you become a white cinema member you whatever You get, I think it’s two free tickets, and you then get a discount on future purchases of tickets. So you pay this money right now, even though you’re not actually seeing a movie? Or maybe you are, they then give you free tickets. So really, you kind of just paid for tickets, but they’ve actually signed you up into this loyalty program. 

So it’s the same idea, can you sell them something and then immediately deliver value that is perceived to be higher than what they’ve just paid. And then long term, show them all the benefits. And ideally, with as with any loyalty program, you need to get really clear, what is your outcome is your loyalty program to get them to spend more money with you is the loyalty program to get them to come back more often, for example, if you’re a hairdresser, you might have a loyalty program where it’s like, hey, we sign up to our thing at $200 for the year. And when you do that, you might maybe you get 50% off, or cuts or you get priority, member status works, maybe they get priority in that they can have late night, for example, there’s a hairdresser around here that Liz really wants to get into. And they’ve only got limited night slots, because nights are really good for us when Talia is going down to sleep. And so imagine if she could join this membership, that would mean that she got priority to access those highly coveted night spots right? Over just general people who might say they want to be it. And so you you increase revenue, because you’ve got people paying this membership fee, which creates stickiness, and you’re incentivizing them making them feel special with some sort of priority. And maybe what you do is you go when you pay this, you actually get a free cut and color, which would normally cost more than $200. 

Anyway, so then they feel like it’s a bargain. And it’s a worthwhile thing to do. Alright, just a quick one today really wanted to plant that seed, ask yourself, Could I take the Amazon Prime model, and apply that into my business to create a recurring revenue service and a loyalty program, but really get clear on what is your purpose of your loyalty program, because you really should have one cool goal. And depending on what that goal is, we’ll tell you more about what your benefits could be how you’re going to incentivize people to come for Amazon, it’s very clear, their real goal is to get people to come back to Amazon to purchase things. And that’s exactly what it does. Because I could go on to all sorts of other retailers online, I could do all sorts of things. But I often just go, Oh, let’s see if Amazon has that. Because I’ll get free shipping. The number of times I’ve had an ad on Facebook, that I’ve got all that looks cool. Click through I’ve been on their checkout, and I’ve gone let me just let me just check Amazon if they have this same product. And I’ll either find the exact same product a lot cheaper because these people are usually just drop shipping and putting massive markups on it. Or same product, same price, but I don’t have any shipping costs because Amazon Prime and so that has meant that Amazon has become a sticky part of my mind. And I pay for that privilege. So how can you get your clients to pay for that privilege to till next time keep up the journey you’ve been listening to entrepreneurs are rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in a future episodes if you would like show notes or any resources from today’s episode, you can find them at rising dot show rising dot show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Business Growth Entrepreneurship Personal Development

108: Podcast Automation: Your Guide to Podcast Success

Have you ever wondered about the behind-the-scenes magic that goes into creating a podcast? How the numerous and often challenging process becomes a seamless production that lets you enjoy your favourite podcast shows? 

In this episode of Entrepreneurs Rising, we go a little meta and discuss podcast automation and how an audio recording turns into an extraordinary experience.

The real magic happens when automation takes centre stage. As soon as the recording wraps up, a team of dedicated professionals leaps into action –  audio editing, show notes creation, scheduling, social media promotions, and personalised emails are all part of the orchestrated symphony.

If you want to have a streamlined experience, you should harness the power of technology and leverage automation. Learn more about how you can transform your episode from ordinary to extraordinary, your podcast success begins here.

IN THIS EPISODE, YOU’LL DISCOVER…

  • The podcast recording and publishing process for Entrepreneurs Rising (01:50)
  • The graphic design and video editing tasks for social media (04:35)
  • Tools used to craft and send out email notifications (05:53)

QUOTES

“If you have your own podcast, and you’re doing it all yourself, time to stop that. You’re the cow, you want to be milked and the rest of production needs to happen.” -Carl Taylor

“The secret is leverage. Think about how you could use leverage in your own business and what areas of your business could you automate, just like I do with this podcast.” -Carl Taylor

WHERE YOU CAN FIND CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

TRANSCRIPTION

Carl Taylor  00:00

So we’re gonna get a little meta today. And I’m going to share with you how I automate this podcast. Yes, this podcast that you are tuning into right now on Spotify, iTunes, wherever you listen to podcasts, or maybe you’re on YouTube joining us with the video version. I’m going to show you how I automate this

Carl Taylor  00:28

Hey, and welcome to entrepreneurs rising. This is the podcast for you, when you are an entrepreneur and you want to rise to the next occasion, we’re trying to raise all boats lift, there’ll be the rising tide that raises all ships of entrepreneurs, by sharing our journeys, our experiences, and interviewing great people, and just helping you move up in the levels of entrepreneurship to get more freedom, more money, more time, more fulfillment, and ultimately, a better relationship with those around you. 

And I think entrepreneurship we’ve talked about this sport is one of the biggest personal development programs you can ever go on. Just starting your own business is hugely transformative, because all of the limitations that you have in your mind are what’s going to hold you back in business. And you have to face the truth of who you are your traumas, your challenges if you really want to succeed. And this isn’t a podcast where we try to help expose you to new ideas, or maybe expose some of these traumas that you didn’t realize you had. 

But today’s episode, I’m getting a bit meta, and we’re going to actually talk about automation. I run a company called Automation Agency, and many people probably see me as the automation guy in general, because I’ve gotten really good over the years of being late is how some people might call it I think of it as efficient, effective. You know, how do I do more with less, I’ve always had that mentality of how do I achieve more with less, even back in high school. 

So this podcast, let me tell you right now, how it works. I come to my computer, where I am right now. And I use a little tool called Ecam on my Mac, which connects to my camera. I’ve got a really nice solid Rode microphone. And I click record in a camp. And I stare down to my camera looking at it right now. And I speak and I talk about the topic, or if I’m interviewing someone on Zoom, we will record on Zoom rather than he can. But we have a conversation. And then after that conversation is over after I’ve finished this recording or the interview, we click End and the recording gets saved somewhere on my computer. I then drag that recording into a Google Drive. The moment it goes into the Google Drive, my job is done. That’s it. That’s my job. That’s the role that I fill. 

When it comes to this podcast. I’m the content creator, I am the person who comes up with the content who produces the content, or as an earlier version, if you haven’t listened to the interview with Dean Jackson, I highly recommend you go back and listen to that interview with Dean Jackson. I am the cow. And this is where I’m being milked. This is my milking station. The juices are being milked out of me right now. And then the milk gets sent off to the farmers to turn it into actual milk. And that’s exactly what happens. 

So once it goes into the Google Drive, I have a team, they take that video, they strip out the audio for the audio version, and they listen to it and they make edits. They put in the intro music they put on an outro if necessary, they check it for hours and hours. Now, I don’t know all the ins and outs of what they’re doing in it. They’re probably using some AI tools to save them some time to do some clean ups of the audio leveling your back in the day, you manually had to do that. Now there’s some great AI tools you can just pump it through. But the team take care of that they pump it through those different things and actual editors do their their work. Then they put it into another AI tool which will figure out a transcript will summarize the key points which will turn into the show notes which you find over at rising dot show. And then they upload it into the platform so that it’s ready to be scheduled. They’ll usually schedule the day that it needs to go out. And they’ll publish on WordPress. 

So I’ll put the rising.show is a WordPress site that I’ll put the episode out there with the shownotes they obviously listen to it to know if there’s any extra thing links and things that need to be in the show notes. 

So that’s the audio version is kind of taken care of because once it’s published on to the website and into our podcasting platform, it gets pushed to all the other tools Spotify, iTunes, etc. So that’s what happens. Then they send off some work to the graphic design team and the video editing team, the graphic design team create Instagram images, video editors create video reels to go on Instagram and Facebook, TikTok so they get these little reels and they put captions on that and then that goes out and then they publish that on Instagram right now. 

So at the time of recording, the team are only really publishing those reels automatically on Instagram Unfortunately, there’s no way to schedule reels on a personal Facebook profile. So if a reel ends up on my Facebook profile, I’m the one who had to post that. I really wish it wasn’t so but just it is the way it is. 

And then, right now, at the time of recording, we have a gap in getting on to YouTube. But if you’re watching this on YouTube, that gap has been fixed by my new executive assistant who’s starting, she is going to be making sure that we get that team sorted out to fix the YouTube side of things. So we’ll be publishing on YouTube. And the way that’ll work and where was working up until recently is, we have again, a graphic designer would create the thumbnail, the video editors would edit the video to make it look all right, and make sure we’ll cut out bits and put on the intros and outros for the video version, and then upload that into YouTube, do the SEO they need to to make sure the keywords and titling is right and put that image out there. And that is how it works. 

Plus, if you are on my list, if you receive my emails, you’re part of my email community, you probably get an email that says, hey, here’s the new episode. Here’s what happened. Here’s my dirty little secret. I don’t write those emails. I wrote a couple of emails as templates and formats. I also really love Dean Jackson style. So I took some of his examples. And I threw all that into Chat GPT. And I created a prompt crafted a prompt, where ChatGPT can access the internet. So it goes and it browses the rising.show page where it’s got the transcript and all the things that happened in the podcast. And it uses what it learns about what happened in the podcast and the transcript to write that email in my voice and my style to tell you about how you should listen to this podcast. Because here’s what we talked about, and gives you the link. 

The fact that I do that means that I don’t have to be the one that writes that email, I don’t have to pay a really expensive copywriter to write that email and try to pretend to be me, I’m able to get my virtual assistant team, they’re Filipinos, where you know, they’re amazing, but sometimes their English is not quite where I want it to be. They’re able to use ChatGPT to produce those emails and send it out. 

So hope to me opening the kimono and letting you know what happened there. Does it make you feel a bit upset? I understand if you do. But the secret is leverage. And what I want you to take from this is how could you use leverage in your own business? What areas of your business could you automate, just like I do with this podcast. 

So if you have your own podcast, and you’re doing it all yourself, time to stop that you’re the cow you want to be milked and the rest of production needs to happen if you need some help with that automation. agency.com can do a lot of things. We also have other people we can refer you to so reach out at rising.show or reach out at Automation Agency.com be happy to try and help you and point you in the right direction. 

So that’s the secret of how I automate this podcast. Till next time, keep up the journey.

Outro:

You’ve been listening to Entrepreneurs Rising. Thank you, dear listener for tuning in. I appreciate your time and look forward to connecting in future episodes if you would like show notes or any resources from today’s episode, you can find them at rising.show rising.show you can find the show notes for this episode and all other episodes as well as links to socials and or the ability to reach out and connect with me make your suggestions for future episodes. Until next time, keep up the journey.

Like this episode? Have topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below.