Author: risingshow

Categories
Entrepreneurship

008: Refunds, Returns and Cancellations

With today’s challenging economic climate, a lot of businesses are going through tough times. Through these challenges, everyone is looking to cut costs. For entrepreneurs who have clients or customers asking for discounts, refunds, or cancellations, if these are out of your business terms, how do you handle them?

Business owners can sometimes take their customer’s refunds or cancellations personally. In order to handle this, ask yourself if the terms and conditions are reasonable.  How can you enforce them and how can you communicate them effectively to your customers?

In this episode, we unpack how to find the line when enforcing your business’ terms and conditions, how to break through being lax with your terms, and holding your integrity in check. By doing these, you upgrade your thinking. 

IN THIS EPISODE, YOU’LL FIND OUT…

  • Surrounding yourself with people who hold you accountable  (7:10)
  • Staying true to your terms (10:41)
  • Skillfully communicating your terms to your clients (11:05)
  • Where is the line when you enforce your terms and conditions? (12:19)
  • Wanting to be liked as a factor of loosening your terms and conditions (12:45)
  • Not taking refunds and cancellations personally (14:29)
  • Cancellations and refunds bringing you to your fear state (16:03)
  • Measuring by metrics (17:47)
  • CEO Hat vs Emotional Hat (18:00)
  • Providing value over a long period of time (18:47)
  • 3 ways to grow your business (19:15)
  • Handling your emotions when customers cancel (20:10)
  • Getting value by learning why customers cancel (22:43)
  • Paying attention to happy clients (24:27)
  • The terms and conditions are there for a reason (26:02)
  • The reason why you enforce your terms (30:04)
  • If you let them off, you let them down (32:44)
  • Breakthrough niceness and holding your integrity in check (37:47)
  • Managing by the metrics (38:37)
  • 3 categories of costs: Essentials, Luxuries, Investments (40:42)

ADDITIONAL RESOURCES:

WHERE YOU CAN FIND US

CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

PETER MORIARTY
iTGenius
LinkedIn
Facebook
Twitter

Like this episode? Have a topics that you would like us to discuss?  We’d love to hear your feedback and comments. Let us know by leaving a comment below. 

Categories
Entrepreneurship

007: Wartime Vs Peacetime CEO

What does it take to be a peacetime leader? A wartime leader? And when is each role effective for your business?

Every company right now is in the wartime season. A lot of fear is caused by the uncertainty out there. But a wartime leader doesn’t necessarily have to hustle until they burnout along with their teams.

In this episode, we learn the difference between wartime and peacetime leaders, how to respond during this wartime, and understand what to respond to in order to avoid burnout.

IN THIS EPISODE, YOU’LL FIND OUT…

  • The difference between wartime CEO and peacetime CEO (2:55)
  • When should we rally the troops (4:30)
  • Collective fear (6:40)
  • How have you been showing up? (6:52)
  • Hustle and being at ease depends on where you are in your business journey (10:30)
  • Decision-making during wartime vs peacetime (12:40)
  • Decision fatigue (14:22)
  • Energy management (14:50)
  • Wartime CEO does not equal 80-hour workweek (18:37)
  • Balancing the urgent important and the urgent non-important (19:50)
  • How to balance Wartime vs Peacetime as leaders (20:40)
  • Being the custodian of strategy (24:51)
  • Hustle FOMO (31:11)
  • Time and energy management of wartime CEO vs peacetime CEO (33:44)

ADDITIONAL RESOURCES
ABCDE Method for Setting Priorities by Brian Tracy

WHERE YOU CAN FIND US

CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

PETER MORIARTY
iTGenius
LinkedIn
Facebook
Twitter

Like this episode? We’d love to hear your feedback and comments. Let us know by leaving a review below or share our podcasts with your friends.

Categories
Entrepreneurship

006: The 6-month CEO Holiday

The CEO is an integral member of any business. Top management decisions and overall operations fall on the shoulders of this person and we may think that the business may not be able to operate well without them.

But what if the CEO needs to step out of the business for a while? Could the business still run smoothly without them? 

For this week’s episode, Carl and Peter talk about the role of a CEO and how the business can thrive, even if the CEO needs to step away for a while. 

IN THIS EPISODE, YOU’LL FIND OUT…

  • What tasks should a CEO do? (7:20)
  • The value of the CEO (9:55)
  • Strategic direction by the CEO (12:29)
  • Key differences between a leader and an investor (13:08)
  • Empowering and backing up your team in decision-making (19:00)
  • The reality of the CEO’s finances (19:50)
  • Handling customer feedback while away from the business (25:05)
  • Should you be always available to your customers? (29:16)
  • Responding vs the architecture of good customer service (30:30)
  • Keys to having more time and freedom as a CEO (32:01)

ADDITIONAL RESOURCES
The Great Game Of Business by Jack Stack 

WHERE YOU CAN FIND US

CARL TAYLOR
Automation Agency
CarlTaylor.com.au
LinkedIn
Facebook
Twitter

PETER MORIARTY
iTGenius
LinkedIn
Facebook
Twitter

Like this episode? We’d love to hear your feedback and comments. Let us know by leaving a review below or share our podcasts with your friends.

Categories
Entrepreneurship Wealth

005: Buying Businesses Part 2 (Metrics From 3 Real Acquisitions)

Acquiring an additional business can help your company grow and diversify. However, despite the opportunities that acquisitions can create, there are a lot of risks involved as well. In order for an acquisition to be advantageous for your business, you will need the proper knowledge and discipline.

In this episode, Carl and Peter share their insights and the lessons they have learned when it comes to business acquisitions and how to find a win-win situation in every deal. 

By keeping your eyes and ears open, you’ll realize that there are a lot of opportunities out there to strengthen and grow your business.

IN THIS EPISODE, YOU’LL FIND OUT…

  • 3 unique deals for growing your business through acquisitions (02:47)
  • EBITDA: Earnings before interests, taxes, depreciation, and amortization (4:13)
  • Solving a problem (5:42)
  • Liquidator’s duty (14:26)
  • The value of talking to liquidators (18:09)
  • Understanding the  human element from both sides of the acquisition (23:08)
  • The importance of delayed gratification (24:16)
  • Look for the win-win deals (24:34)
  • The importance of patience when making a deal (26:28)
  • The value of undervalued businesses and vendor relationships (28:46)
  • Knowing your numbers in the business to be able to ask good questions (31:40)
  • Aha moments (34:57)
  • Top 3 lessons when growing your business through acquisitions (38:07)
  • Bigger deals are not necessarily better (42:20)

Like this episode? We’d love to hear your feedback and comments. Let us know by leaving a review below or share our podcasts with your friends.

Categories
Entrepreneurship

004: Buying And Selling Businesses – Why, When and How

If you would like to start a business but would rather not start from scratch, buying an existing business is the best option for you. While it may cost a little more upfront, there is far less risk involved. 

For this week’s episode, Carl and Peter get into the details of the advantages of buying an existing business, franchising and things to consider when buying a business.

IN THIS EPISODE, YOU’LL FIND OUT…

  • Why buy a business? (3:23)
  • Objections when buying a business (4:21)
  • Is franchising starting a business? (5:09)
  • What business should you consider? (9:08)
  • What are your prior considerations before looking for a business to buy (11:00)
  • Vendor finance (18:52)
  • Three negotiation points (20:23)
  • How to open a conversation with the business owner (26:14)
  • The integration phase (35:04)
  • Final things to consider when buying a business (44:58)

Like this episode? We’d love to hear your feedback and comments. Let us know by leaving a review below or share our podcasts with your friends.

Categories
Entrepreneurship

003: What We Would Do If We Started Again

What would you do if you were given the chance to start your entrepreneurship journey again from zero? 

If you were presented with the choice to start again knowing what you’ve learned from the past, would you build a business or acquire an existing one? 

Whether you were starting from scratch after a business failure or starting a new business alongside a current business, beginning again opens up endless opportunities for the business and for yourself. 

But deciding the path to take can be complicated. 

In this week’s episode, Carl and Peter break down what they would do if they were starting again in business and what they would do differently.  They also break it down to the different stages of their start-up.

IN THIS EPISODE, YOU’LL FIND OUT…

  • The advantage of starting a business while you’re young (4:40)
  • How a financial collapse should strengthen your relationships (6:43)
  • Starting a business from zero (8:04)
  • Getting past your failures (10:20)
  • The first 12 months after start-up (11:30)
  • Acquiring an existing business  (14:02)
  • Requirements for starting a second business (16:39)
  • Designing the life that you really want (20:24)
  • Connecting with yourself to understand what is really important to you (21:47)
  • An important aspect to starting again entails lifestyle design (22:45)
  • Understanding the journey of your past for better context in the present (25:53)
  • Frameworks to use when starting again (27:16)
  • Would you change something if everything is perfect? (30:25)

DISCOVER MORE
The Work by Byron Katie (27:50)

Like our episode? We’d love you to leave your feedback and comments below.

Categories
Personal Development

002: The Most Influential Business Books

Learning is a continuous process. No matter how many degrees and certifications you acquire, you can always acquire more knowledge, and a great way to continue learning is through reading.

Every year there is a myriad of business books published, and while some are completely forgettable others have a profound effect on our lives and businesses.  

Quite often, finding the time to read gets pushed to the back burner because of busy schedules and tight deadlines, despite the benefits that could be gained through books. 

Reading has always been known to be one of the keys to gaining knowledge for entrepreneurs to grow their business and their personal development. Some of the richest and wealthiest people in the world have made it part of their daily routines and a must for personal growth and education.

Books are a fantastic source of inspiration and learning, providing you with new ways of thinking, insights, and knowledge by looking into the successes and failures of other entrepreneurs. 

Great books attract readers and positive reviews long after they are published.

For this week’s episode, Carl and Peter passionately share the business books that have influenced them the most to date and that can influence leaders and entrepreneurs at all stages of their journey.

IN THIS EPISODE, YOU’LL FIND OUT…

  1. Billionaire in Training by Brad Sugars (11:07)
  • Action Coach
  • Bigger vision
  • Business as a game
  1. The Rockefeller Habits by Verne Harnish (14:57)
  • Handbook for non-MBA entrepreneurs
  • Framework for getting things done
  1. The Great Game of Business  by Jack Stack (20:03)
  • Enrolling all your team members into the business game to think like entrepreneurs
  • Open book management
  • Mini-games
  1. Rework: Change The Way You Work Forever , Remote: Office Not Required, It Doesn’t Have to Be Crazy at Work by Jason Fried and David Heinemeier Hansson (24:57)
  • Rethinking what a business should be
  • Debunking trends of big companies, endless meetings, emails
  1. The Dip: A Little Book That Teaches when to Quit (and When to Stick) by Seth Gordon (27:10)
  • Getting clear on when to quit
  • How to quit more effectively
  • Being exceptional in areas that matter
  1. The 4-Hour Work Week: Escape the 9-5, Live Anywhere and Join the Rich by Timothy Ferriss (33:27)
  • Outsourcing, hiring people from outside your location, virtual assistants
  • Cash Flow is more important than assets
  • Target Market Income (TMI)
  • Location freedom

DISCOVER MORE
Searching for more books after reading these ones?
Download the Blinkist app to find your next inspirational read. 

Like our episode? We’d love you to leave your feedback and comments below.

Categories
Wealth

001: The Road to Wealth and Income Freedom

Becoming wealthy can mean different things to each of us. What qualifies as being wealthy and financially free for one person, may not necessarily be valued as wealth to another. 

What do you define as wealth? 

Is it the time you can spend with your family?  Or is it a pre-determined amount of income and cash you need to have in the bank or total value of your asset pool? Is it not having to worry about your next paycheck and putting food on the table? 

For some, it’s as simple as just waking up in the morning or having health care paid for by their corporate job. While others show their prestige by the objects they own.

Join Carl and Peter as they share their personal definitions of wealth and financial freedom. They dig deep as to why we chase wealth and what true wealth really is.

IN THIS EPISODE, YOU’LL FIND OUT…

  • Carl’s wealth journey (2:51)
  • Peter’s wealth journey (5:25)
  • The 3 types of income (10:15)
  • Why do we chase wealth? (19:45) 
  • Being rich versus looking rich (22:41)
  • The rules of spending (27:27)
  • What defines wealth (29:48)
  • Financial freedom or wealth? (33:40)
  • Definition of financial freedom (33:50)
  • What is real wealth? (35:40)
  • What happens if your wealth was taken away? (39:50)
  • What is your contribution? (47:50)
  • Choose the right goals (52:07)

DISCOVER MORE

Sapiens: A Brief History of Humankind by Yuval Noah Harari (19:19)
The Six Human Needs by Tony Robbins (21:04)
How To Be Rich by J. Paul Getty (47:21)

Like our episode? We’d love you to leave your feedback and comments below.

Categories
Entrepreneurship

Why We Started This Show

This show is for entrepreneurs and people who aspire to be entrepreneurs whether you have been in business for one year or more than 20 years, or you have taken someone else’s business, or you’re in a team of business owners, this show is for you.

Entrepreneurship is the greatest personal development journey you can take.

As you rise in the journey you not only grow your own income and knowledge, but also of the people around you. It is like the rising tide that lifts all boats. It benefits you and the people around you.

We are here to transform your way of thinking based on our own upgrades from running multiple businesses.

In this very first episode of the Entrepreneurs Rising, we share why we started this podcast, the journey to what brought us to this place, and what this show is all about.