With today’s challenging economic climate, a lot of businesses are going through tough times. Through these challenges, everyone is looking to cut costs. For entrepreneurs who have clients or customers asking for discounts, refunds, or cancellations, if these are out of your business terms, how do you handle them?
Business owners can sometimes take their customer’s refunds or cancellations personally. In order to handle this, ask yourself if the terms and conditions are reasonable. How can you enforce them and how can you communicate them effectively to your customers?
In this episode, we unpack how to find the line when enforcing your business’ terms and conditions, how to break through being lax with your terms, and holding your integrity in check. By doing these, you upgrade your thinking.
IN THIS EPISODE, YOU’LL FIND OUT…
- Surrounding yourself with people who hold you accountable (7:10)
- Staying true to your terms (10:41)
- Skillfully communicating your terms to your clients (11:05)
- Where is the line when you enforce your terms and conditions? (12:19)
- Wanting to be liked as a factor of loosening your terms and conditions (12:45)
- Not taking refunds and cancellations personally (14:29)
- Cancellations and refunds bringing you to your fear state (16:03)
- Measuring by metrics (17:47)
- CEO Hat vs Emotional Hat (18:00)
- Providing value over a long period of time (18:47)
- 3 ways to grow your business (19:15)
- Handling your emotions when customers cancel (20:10)
- Getting value by learning why customers cancel (22:43)
- Paying attention to happy clients (24:27)
- The terms and conditions are there for a reason (26:02)
- The reason why you enforce your terms (30:04)
- If you let them off, you let them down (32:44)
- Breakthrough niceness and holding your integrity in check (37:47)
- Managing by the metrics (38:37)
- 3 categories of costs: Essentials, Luxuries, Investments (40:42)
ADDITIONAL RESOURCES:
- Way of the Superior Man by David Deida
WHERE YOU CAN FIND US
CARL TAYLOR
Automation Agency
CarlTaylor.com.au
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PETER MORIARTY
iTGenius
LinkedIn
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Like this episode? Have a topics that you would like us to discuss? We’d love to hear your feedback and comments. Let us know by leaving a comment below.